Solved

Why aren't my product pages loading on mobile?

Naylicious
New Member
6 0 0

when I use my website on my phone I am unable to view my product page but on my computer, I am able to see my product page. How do I resolve this problem? 

Accepted Solution (1)

Ollie
Shopify Staff
2427 454 408

This is an accepted solution.

Hey @Naylicious.

 

Thanks for reaching out.

 

I appreciate the context that you have shared as that is very helpful! Would you be able to share your online store URL? As this will allow us to explore and take a look into the issue occurring.

 

Since the product page is loading successfully on your desktop, I would recommend clearing the cache from your browser on your mobile device. In some cases, this can clear up the issue with loading into the product pages. If the issue persists, you can try to use a separate browser - as for example, if you are using Safari try this action on Google Chrome.

 

Looking forward to your response, let me know if that did the trick.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 2 (2)

Ollie
Shopify Staff
2427 454 408

This is an accepted solution.

Hey @Naylicious.

 

Thanks for reaching out.

 

I appreciate the context that you have shared as that is very helpful! Would you be able to share your online store URL? As this will allow us to explore and take a look into the issue occurring.

 

Since the product page is loading successfully on your desktop, I would recommend clearing the cache from your browser on your mobile device. In some cases, this can clear up the issue with loading into the product pages. If the issue persists, you can try to use a separate browser - as for example, if you are using Safari try this action on Google Chrome.

 

Looking forward to your response, let me know if that did the trick.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Alyadaydream9
Visitor
1 0 0

It’s in the app.