Why can't customers and I make payments on my online store?

MarcelMarchewka
Visitor
1 0 0
hello i have a problem with my shopify store because i made my first test purchase and i was able to pay but now on my store neither my customers nor i can pay for the product because it shows an error i have attached the picture below. I have reset my payment methods. and the following message is displayed: "there was an issue processing your payment. try again or use a different payment method."

My Store https://snugglemonsters.myshopify.com/

 
MarcelMarchewka_1-1692949631342.png

 

 
 
 
 
 
 
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Reply 1 (1)

Emily
Shopify Staff
1309 101 189

Hi, @MarcelMarchewka.

 

Thank you for reaching out. I am sorry you're having an issue with your checkout. 

 

It seems that your message and image are not sending correctly. I will need to gather a bit more information before I can dig deeper into this for you. What payment gateway are you using? Could your gateway be in test mode still? What payment type are you using?

 

Please let me know if you have any further questions!
 
Talk soon, 

Emily | Social Care @ Shopify 
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