Why can't I fill out the name field on my store's appeal form?

Just1n
New Member
5 0 0

My Shopify store was recently terminated for seemingly no reason I can think of. The termination email contained a link to an appeal form, so I went to fill it out. For some reason I am unable to fill out the name field (which is required), so I can't send my appeal. Someone else was having a similar issue, and was told to clear his cache and ensure his browser was updated. I did this, but to no avail. I even tried opening the link on different devices, but am always unable to enter my name to complete the form. If anyone could help me with this issue, I would greatly appreciate it. 

Replies 5 (5)

Maz
Shopify Staff
1173 129 182

Hi, @Just1n!

 

I came across your post and wanted to check if you have resolved your issue yet?

 

It's great to know that you have already attempted the troubleshooting steps! Regarding the form issue, have you entered the Account Owner's name correctly? Please ensure that the name matches exactly as it is on file. If you encounter any error messages after entering the name, please feel free to share a screenshot with me here.

 

If you are still experiencing difficulties, I suggest reaching out to our support team through this page. Simply follow the instructions provided by the virtual Help Center assistant to access our live chat support.

Maz | Social Care @ Shopify 
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ZairaM
Visitor
1 0 0

Hello! I’m experiencing the exact same issue. I’m trying to submit the form but it keeps marking my name as incorrect. HELP

Just1n
New Member
5 0 0
Hey, I resolved the issue. They aren’t fixing it for some reason. What you
have to do is change your name and stuff on your account, when you do that
it will auto fill for you.
Just1n
New Member
5 0 0
Hey, I resolved the issue for myself. What i did is add my name and stuff on my account in like the settings. When I did that it auto filled for me.

 

Maz
Shopify Staff
1173 129 182

Hey, @ZairaM!

 

Thanks for participating in this thread.

 

Have you checked that the name you're entering on the form is exactly matching the account owner name that's on file in your settings?

 

As you can see, this seemed to fix @Just1n issue, so I'd reckon trying that first. 

 

Failing that, please reach out to our live support here at this link so that they can investigate further for you.

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog