Why can't I log into my ecommerce account using Google?

Llombera
Visitor
3 0 0

I’ve been trying to login into my Shopify account but I can’t. It keeps redirecting me to the sign in via Google account. When I click my Google account, it refreshes the page and asks me to sign in to Google account. I had to make a new account so I could post this. Can anyone help?

Replies 5 (5)

Summer
Shopify Staff
1323 318 226

Hey, @Llombera! Welcome to Shopify Community!

 

I understand you're experiencing an issue while logging into your account. I'd love to help you out with this!

 

Whenever you get redirected to log in through Google and get stuck in a loop while logging into your store, it's usually caused by the following reasons: 

 

  • You have a different Google account connected to your Shopify store. This can happen if you recently changed emails, or if you are logged into a different google account.
  • You set up your account using Google login and have not set up a password for your Shopify account.

 

The quickest solution is to try to recall your original google account that's connected to the store and to log in using that account. If you can't remember which account that is, you can reset your password by following the steps on this page and then log in directly without the use of the Google account. If you still have trouble logging into your store after resetting your password, please try clearing your browser's cookies and cache and then try logging in directly with your email again.

 

Once you regain access to your admin, you'll need to disconnect the current Google account from your store to prevent login issues from happening again. You can do this by following the steps below.

 

  1. In your Shopify admin, click your name on the top right corner.
  2. Click Manage Account.
  3. Scroll to the Login service section.
  4. Click Disconnect.

 

Please note you'll have to log in directly using your email address, without the use of a Google account, moving forward. You should have no problems logging in again from here, but if you still encounter issues, let me know and I'll help you further!

Summer | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Llombera
Visitor
3 0 0

I have cleared browser’s caches and cookies, but I still cannot login. I did make the account with a google account, so I did not make a password. When looking at the IOS Shopify app, it does not give me the option to reset my password. It only says, get started or Log in. When trying to login using my google account, it still boot-loops, and takes me back to signing in with google. What else is there to try, I’ve been getting charged while being unable to access my account at all.

Summer
Shopify Staff
1323 318 226

Thanks for the update, @Llombera. Instead of clicking the option to log into your store through Google, could you please try logging in natively and typing in your Gmail address on the Shopify login page? That will give you the option to reset your password. 

 

Please let me know how it goes. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Llombera
Visitor
3 0 0

Hello again. I have tried that, but it still does not give me the option to reset a password. It continues to direct me logging in through google. It keeps on reloading to google every time I press my email or login natively. Would it not be easier on your end to completely remove my account and not charge me anymore; even reimburse me. This has been going on for months, and there has not been a solution. 

Summer
Shopify Staff
1323 318 226

I'm sorry to hear that didn't work, @Llombera. Since this is the case, our support team will need to continue assisting you. Account-specific support isn't available in Shopify Community at this time, so I'm unable to access your account and help you further with the login or the closure of your account. However, one of our support advisors will be happy to assist you from here. Please follow the steps below to create a support ticket.

 

  1. Visit our Help Center.
  2. Chat with the AI assistant and enter "account concern."
  3. Click Chat with a Support Advisor as shown on this screenshot.

 

Let me know if you have trouble reaching our support team. I'm here to ensure you get the support you need!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog