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Hi,
I have a problem loading the login screen at Shopify. I can load the main page, but the page goes blank when I push login. I've cleared my cache and tried both Chrome & Edge still can't find a solution.
Hi, @Willej.
We haven't received any other reports on this, so let's continue to troubleshoot this locally on your end so that we can rule out any potential browser or device caching issues. Can you try the following for me please?
Let me know how you get on with this.
Kimi | Social Care @ Shopify
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I see, thanks for confirming.
Seeing as you're able to login successfully on other devices it sounds like the issue lies within your computer—either at a device or browser level. I definitely understand your concerns about wanting to login on your computer though, as it's much easier to complete most tasks via a larger screen.
Try going through the below steps, to see if any of them will help:
Hopefully one of the above suggestions will allow you to successfully login to your store on your computer, but if not do get in touch with our live support team in case they have any further suggestions or can query this further with one of our internal team members.
Kimi | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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