Why can't I login to my store using Google Chrome?

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Dear Shopify assistant, I have cleared my browser history along with the cookies I use to sign in to my store, I'm able to do so using Explorer but not with Google which I prefer, can you help ?

Reply 1 (1)

Shopify Staff
1863 254 224

Hi @David_8,


Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. 


As you're experiencing difficulties logging in on a certain browser, I'd encourage you to attempt some additional troubleshooting steps. This will help to determine whether the error is related to the browser itself or Shopify. For ease, I've gone ahead and listed a few steps below that you can attempt to see if this helps to resolve: 


  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab. 
  • Try Another Device (i.e a cell phone).
  • Try using Another Broswer (i.e Safari or Firefox).
  • Try accessing from the Shopify Mobile App. 
  • Try Restarting your device.
  • Make sure your device is Up To Date. 


If you're able to successfully log into your shop after attempting any of the steps outlined above, the issue would be related to your browser. Due to this, you will want to connect with Google directly for assistance with getting that resolved. 


If however, you've attempted all of the steps outlined above and you're still unable to log in, please feel free to connect with us directly. This will allow for our support team to take a closer look as we don't have access to any account information through the Community.


The connect with us, you can: 


  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.


Please let me know if you have any other concerns. 

Blair | Shopify 
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