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I am unable to redirect my Shopify store https://e7a432.myshopify.com/ to my domain wallstars.in, when I am connecting to the domain, old website is loading, can someone guide me, about what I am supposed to do, and what I am doing wrong? Please Help 🙏
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Hi @iwallstarsdesig,
Thank you for reaching out to the Community! I'm happy to provide some assistance with connecting your domain. To confirm I'm fully understanding, are you transferring a Shopify-managed domain from an existing Shopify store over to another Shopify store?
If so, you can easily transfer a Shopify-managed domain from one store to a different Shopify store from the Domains section of the Shopify admin. We have a great Transferring Shopify-Managed Domains document that I recommend checking out, as it touches on these steps in further.
It outlines however, that you can:
It's important to note, that the store owner or staff member with the appropriate permission needs to log in to the Shopify store directly from the transfer link in the email message. If this step is not completed, the domain transfer will be unsuccessful.
If however, you're looking to add a third-party domain to your shop, I recommend reviewing our Connecting A Third-Party Domain document for steps on how to successfully complete this. It provides you with the appropriate DNS Records to successfully ensure the domain is pointing towards Shopify.
We have a great Set Up Video that touches on these steps, but can also check out our Manual Set Up Documentation as well. It outlines, you can:
23.227.38.65
.@
symbol.shops.myshopify.com
.johns-apparel.info
, and then click Next.
After taking a closer look, it seems the domain currently has multiple A Records attached to it. Due to this, I recommend making this correction and allowing for 48 hours to pass. This will ensure the domain has enough time to successfully propagate. If after 48 hours, the error continues please feel free to Contact Support.
Please let me know if you have any other questions or concerns.
Blair | Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
This is an accepted solution.
Hi @iwallstarsdesig,
Thank you for reaching out to the Community! I'm happy to provide some assistance with connecting your domain. To confirm I'm fully understanding, are you transferring a Shopify-managed domain from an existing Shopify store over to another Shopify store?
If so, you can easily transfer a Shopify-managed domain from one store to a different Shopify store from the Domains section of the Shopify admin. We have a great Transferring Shopify-Managed Domains document that I recommend checking out, as it touches on these steps in further.
It outlines however, that you can:
It's important to note, that the store owner or staff member with the appropriate permission needs to log in to the Shopify store directly from the transfer link in the email message. If this step is not completed, the domain transfer will be unsuccessful.
If however, you're looking to add a third-party domain to your shop, I recommend reviewing our Connecting A Third-Party Domain document for steps on how to successfully complete this. It provides you with the appropriate DNS Records to successfully ensure the domain is pointing towards Shopify.
We have a great Set Up Video that touches on these steps, but can also check out our Manual Set Up Documentation as well. It outlines, you can:
23.227.38.65
.@
symbol.shops.myshopify.com
.johns-apparel.info
, and then click Next.
After taking a closer look, it seems the domain currently has multiple A Records attached to it. Due to this, I recommend making this correction and allowing for 48 hours to pass. This will ensure the domain has enough time to successfully propagate. If after 48 hours, the error continues please feel free to Contact Support.
Please let me know if you have any other questions or concerns.
Blair | Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hi Blair,
First of all, thanks for your support and guidance.
And, as you have suggested above, I have deleted all the A records and other irrelevant records which were no more relevant and updated the Shopify records as per your guidance.
Secondary, I am facing one more issue. As I was planning to start marketing from Monday, When I tried to connect to Facebook and Instagram Sales Channel, I got an error which states "This Facebook Account is not eligible for setup" , "We don't offer shop or catalogue setup in your region", I have uploaded the screenshot below for reference.
Can you please guide me through this also.
Hi @iwallstarsdesig,
Thank you for the prompt response! I'd be happy to provide some assistance with setting up your Facebook and Instagram accounts.
To get started, I'd encourage you to review our Setting Up Your Facebook Shop documentation. It outlines a list of requirements that your shop will need to meet in order to list products on Facebook using the Facebook Shop feature and within Instagram by Meta.
These requirements include:
As the error you're seeing is related to your region, it may mean that Facebook Shop is not yet supported within your country and/or region. While I can completely understand how that may not be ideal, hopefully Meta looks to expand this sometime within the future.
Please let me know if you have any other questions or concerns.
Blair | Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
I can't connect my domains, it says I should try again later
Hi @Scott_msutfu,
Thank you for reaching out to the Community. I'm happy to provide some assistance with connecting your domain to the shop. To confirm I'm fully understanding, are you connecting a third-party domain to the shop?
If so, I'd encourage you to review our Connecting A Third-Party Domain document for steps on how to successfully connect the domain to your shop. It provides you with the appropriate DNS Records to successfully ensure the domain is pointing towards Shopify.
It outlines, that you can:
23.227.38.65
.@
symbol.shops.myshopify.com
.johns-apparel.info
, and then click Next.
If you have reviewed the steps outlined above, but continue to receive an error, please attempt the following local troubleshooting steps to see if this helps to resolve:
If after attempting all of the steps outlined above, you continue to receive that error, please Contact Us directly. This will allow our advisor team can take a closer look and ensure it's resolved as quickly as possible.
Please let me know if you have any other questions or concerns.
Blair | Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hi Blair, im having similar difficulties, after repointing the domain, the site is intermittently online - then offline for the past day.
Re Shopify instructions re the A Record, to "change the Host name to the @ symbol", my domain registrar does not allow me replace the domain name with the @ symbol, so I have the below:
A Record @.domain-name.com 23.227.38.65
will this work?
thanks
Hi @Bruce28,
Thank you for getting in touch!
When it comes to pointing the domain to Shopify, you will want to connect with the domain provider to ensure the DNS Records have been completed correctly. They will be able to share more information with you on how the A Record can be changed!
Please let me know if you have any other questions or concerns.
Blair | Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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