Why did my new payment method disable my store account?

[Opbevaringsboks]

Hi everyone,

i  am fairly new to shopify, and when i entered a new payment method for my store, it  got disabled and my account is now inactiv.

Does anyone know what the solution to the problem can be?

I have tried to reach out for support, but haven't got any answers yet.

Would be lovely is anyone knows how to deal with this.

Kind Regards.

Opbevaringsboksen.dk

[LilMat]

Hello we in the same boat Bro, but I think u'll need to have more time with customer service 

[kaspernielz]

Hello, how long have you waited for support? 

I have not heard from them since it happened 4 days ago. I am really starting to think about changing platform, did you try the same problem? And will customer service bring it back?