Why does my new domain show an error when pointing to Shopify?

Why does my new domain show an error when pointing to Shopify?

lovellgilbert
Visitor
1 0 0

When I install my new domain and point the ip to shopify but it gives me the error can't connect. I don't know if there is something wrong with my log when setting up? This is my website https://familyvacationdisneyshirts.com

Reply 1 (1)

Dan-From-Ryviu
Shopify Partner
8551 1687 1695

Hi @lovellgilbert 

Is that domain you purchased from 3rd party service? 

You can check this article to learn how to connect it with your Shopify store

https://help.shopify.com/en/manual/domains/add-a-domain/connecting-domains/connect-domain-manual

 

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