Solved

Why is my A record IP address still showing an error despite correct setup?

Minotaurul
Tourist
6 0 0
  • I solve the problem with email verification, i changed the email and then changed it back so i'll get the verification again. But the problem with A record name not being set to the right ip adress is still persisting. It's been like this for almost a week now. I set the IP to 23.227.38.65 and i still have the error. What is going on? I bought the domain from shopify, if its stays like this for 2 more days i'll need a refund for this....

error a.png

error b.png

Accepted Solution (1)

Moira
Shopify Staff
2064 225 327

This is an accepted solution.

Hey @Minotaurul,

 

Great question!

 

If you ever want to check for potential issues with the pointing of a domain, make sure to check out this website hereWHOIS is a public database that houses the information collected when someone registers a domain name or updates their DNS settings.

 

It appears that the A records is still not valid, I understand this may not seem right considering the screenshot you shared has the correct Shopify IP address. In order for us to determine what might be happening, could you please confirm the following:

 

  • Point the A record to the Shopify IP address 23.227.38.65.
  • If necessary, change the Host name to the @ symbol.
  • Delete any other A records on the domain if there are any present.
  • Point the CNAME record with the name www to shops.myshopify.com.. Be sure to include the period at the end of the domain.

As you purchased your domain through Shopify, next you may want to look into Resetting your DNS settings. This deletes all your records except the A record and CNAME record, which are reset to point to Shopify.

 

Look forward to hearing from you!

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 5 (5)

Moira
Shopify Staff
2064 225 327

This is an accepted solution.

Hey @Minotaurul,

 

Great question!

 

If you ever want to check for potential issues with the pointing of a domain, make sure to check out this website hereWHOIS is a public database that houses the information collected when someone registers a domain name or updates their DNS settings.

 

It appears that the A records is still not valid, I understand this may not seem right considering the screenshot you shared has the correct Shopify IP address. In order for us to determine what might be happening, could you please confirm the following:

 

  • Point the A record to the Shopify IP address 23.227.38.65.
  • If necessary, change the Host name to the @ symbol.
  • Delete any other A records on the domain if there are any present.
  • Point the CNAME record with the name www to shops.myshopify.com.. Be sure to include the period at the end of the domain.

As you purchased your domain through Shopify, next you may want to look into Resetting your DNS settings. This deletes all your records except the A record and CNAME record, which are reset to point to Shopify.

 

Look forward to hearing from you!

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

Minotaurul
Tourist
6 0 0

Hi! Thanks for the quick response! Here is what i did (see screenshots). I hope everything should be ok now. Sorry for low quality thats how it uploaded...

Screenshot_20231023_075229_Shopify.jpg

Moira
Shopify Staff
2064 225 327

Thanks for the screenshot! I just checked your domain again and everything is working perfectly, all your records are correct. You shouldn't have any issues moving forward now.

 

While I have you here, I had a good look around your store and wondered if you had ever thought about adding an About page? This will really personalise your business to your customers - it's awesome for them to know who you are and what your company is about. It will also improve your conversion rate which is a big opportunity to grow your business! What do you think?

 

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

Minotaurul
Tourist
6 0 0

Thanks a lot for your help! Yes my site is a work in rogress right now :). 

Moira
Shopify Staff
2064 225 327

Don't hesitate to reach back out if you require any further assistance as you continue to work on your store. 

All the best,

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog