Why is my banner image different on various devices?

Why is my banner image different on various devices?

LifeOfJaay
Visitor
1 0 0

I am currently using the dawn theme and when I visit my site on MacBook/IPhone it takes me to the password screen but my banner image is not the banner image I have selected in my Shopify app. However on my iPad it doesn’t even ask for a password at all and it has the correct image.

Reply 1 (1)

Mac
Shopify Staff
1692 177 282

Hi, @LifeOfJaay!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

I understand that you are having some discrepancies when viewing your site on different devices. While this can occur for several reasons, it's best to try accessing them through an incognito tab to rule out any third party factors that may be causing the page to not load correctly. You can also try clearing your cache and cookies to see if that helps. 

 

If you are still having issues, feel free to share your stores URL here and I can help troubleshoot the issue here on my end. If you prefer, we'd be happy to continue assisting you through our Help Center. Once there, ask the virtual assistant to contact support and it'll guide you with your next steps on how to connect with a team member.

 

Let me know how that goes!

Mac | Social Care @ Shopify 
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