Why is my express checkout option greyed out?

Suziewalker
Tourist
3 0 1

Hi there, I just noticed today as sales have been much slower than usual that the Express Checkout is all grey and not showing. 
Screenshots attached, I pressed Apple Pay, it’s then taking me to the checkout screen (instead of via Apple Pay) and the boxes are grey.

theme is Sense

 

thank you 

Replies 7 (7)

Lana
Shopify Staff (Retired)
849 77 108

Hello, @Suziewalker!

 

Would you be able to try and attach screenshots again? They did not seem to come through this time. 

 

Also, if you could share the direct link to your store, I could have a closer look at the checkout itself.

 

Also, double check your Settings > Payments and make sure that everything is set up properly. 

Lana | Social Care @ Shopify
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Suziewalker
Tourist
3 0 1

Thanks you. Screenshots attached 

 

url is on the 3rd screenshot- weirdly it says the word in my URL is not permitted in this community 

IMG_9179.png

IMG_9178.png

IMG_9177.png

Lana
Shopify Staff (Retired)
849 77 108

Thanks for including those!

 

Are you finding this occurs on both mobile and desktop, or just mobile?

 

Also, just to rule out if this is a theme issue, can you check if on one of our fresh free themes here and see if the same is happening? 

Lana | Social Care @ Shopify
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Suziewalker
Tourist
3 0 1

 

Thanks Lana - at the moment I only have access to check on mobile. I have noticed it on other shopify sites too so not sure if it’s a wider issue or an issue just on my device 

IMG_9189.png

b84556fc-6760-41c1-8026-149ad5a189be.jpeg

Lana
Shopify Staff (Retired)
849 77 108

I just had a look at your store from a mobile device myself, and for me all of the Express checkout buttons show up fine.

 

Could you try it using multiple browsers on your phone, and if possible, an alternate internet connection?

 

It appears that this issue is just local to you. 

Lana | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

GNVEcom
Visitor
2 0 1

Hey @Suziewalker @Lana , I'm getting this exact same error on the checkout page. Only for iOS safari mobile phones. androids and laptops work. Did you find a fix? I'm using the one-page-checkout, but when i reverted back to the old 3-page, the error was still there for safari mobile. 

Garyjordan
Tourist
5 0 1

I am having this same error on my site as well. It seems to be a Shopify error with their checkout but nobody knows how to fix it, and they haven’t fixed it yet. I think it something to do with IOS. Please let me know if anybody has fixed this error. I have noticed it only happens the first time you come to a site