Why is my free trial account still inactive?

NizarAbd
Tourist
7 0 2

Hello, 

I am in my free trial time of shopify. And for already one week I am waiting my account to be fixed and be active again. Few days ago I received an email from Shopify team that my account is Active, but it's not. I wrote few times after that and still no answer. Please for quick response and reaction. I am wasting my time and patience! 

 

 

Reply 1 (1)

Maz
Shopify Staff
1224 130 184

Hey @NizarAbd!

 

Thanks for getting in touch, and I appreciate the urgency and concern here.

 

With this type of account issue you’re experiencing, it needs to be resolved by our higher tier support, so you have taken the correct step in getting in touch with them for an update. As such, we are unable to look into accounts or stores via the community at this time. Our team is aware of how important this is and will be in touch with you as soon as they can, so please keep an eye on your email inbox for updates. Thank you for your patience in the meantime.

 

Since this is the next step, I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog