Why is my homepage video constantly loading on debut theme?

Why is my homepage video constantly loading on debut theme?

Pathway_Sucess
Visitor
3 0 2

 I'm trying to insert this video into the homepage of the debut theme.The video is forever loading and the play button doesn't work. How can I fix this?

 

https://www.youtube.com/watch?v=p7DjwxFcUdA

 

Heres the link to my store:

https://simplywooden.myshopify.com/

Replies 161 (161)

Visely-Team
Shopify Partner
1843 210 488

Hey there,

 

The reasons is a javascript error that happens during video loading. Make a copy of your currently live theme, locate your theme.js.liquid file and find a snippet similar to this one:

  function getVideoOptions(evt) {
    return videos[evt.target.h.id];
  }

adjust it to read:

  function getVideoOptions(evt) {
    return videos[evt.target.a.id];
  }

notice the exchange of .h. with .a.

Sergiu Svinarciuc | CTO @ visely.io
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MaximS
Excursionist
43 0 10

This fix isn't working, I am unable to save the file after making the change.  See attached.  Any thoughts?  

 

Screenshot 2019-05-10 at 10.34.49.png

marciamax
Visitor
3 0 0

This worked like a charm! Thank you so much! 

digitalmirrors
Visitor
2 0 1

I'm having the same problem.

 

I checked theme.js, but it already has
return videos[evt.target.a.id];
 Any idea on how to fix this?
Ababusa
Excursionist
21 0 10

I check the js file and cant even find

return videos[evt.target.a.id];

Video not loading up for me 

Visely-Team
Shopify Partner
1843 210 488

@Ababusa @digitalmirrors share your store's URL so I can take a look, it might not be related.

Sergiu Svinarciuc | CTO @ visely.io
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Ababusa
Excursionist
21 0 10

I'm terribly sorry, I should have returned once I figured out my fix, kind of simple and actually embarrassed I didn't pick up on it

For anyone else having this issue please do firstly check the video you're using is at least accessible by using a shareable link

Rookie mistake I know

Agail
Tourist
6 0 3

@Visely-Team wrote:

@Ababusa @digitalmirrors share your store's URL so I can take a look, it might not be related.


Can you take a look at mine too ?

Visely-Team
Shopify Partner
1843 210 488

@Agail please share a preview URL.

Sergiu Svinarciuc | CTO @ visely.io
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Agail
Tourist
6 0 3

Hi Visley,

 

This is my link : agail-air.myshopify.com

Please help

Agail
Tourist
6 0 3

@Visely-Team wrote:

@Agail please share a preview URL.


Hi Visley 

 

The following is the preview link

 

https://2dqybtl1wm4rzsij-36715790381.shopifypreview.com

Visely-Team
Shopify Partner
1843 210 488

@Agail in your theme.js find the following snippet:

  function getVideoOptions(evt) {
    return videos[evt.target.a.id];
  }

and adjust it to read:

  function getVideoOptions(evt) {
    return videos[evt.target.l.id];
  }
Sergiu Svinarciuc | CTO @ visely.io
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution!
- To learn more about the awesome stuff we do head over to visely.io or our blog
Visely-Team
Shopify Partner
1843 210 488

@EXLNCE please see my reply to @Agail  above. You should do the same.

Sergiu Svinarciuc | CTO @ visely.io
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- Was your question answered? Mark it as an Accepted Solution!
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cprtrakr
Visitor
3 0 0

I am having the same problem many people are having.   My video is not playing and tried changing the one letter to "l" and still not working.  My defaultis..

 

function getVideoOptions(evt) {
return videos[evt.target.a.id];

 

Can you help?

TwentySomething
Tourist
3 0 0

Are you able to adjust mine as well? My stores URL is TwentySomethingsCloset.com 

Agail
Tourist
6 0 3

Thank you very much, works like a charm now

EXLNCE
Visitor
2 0 0

It works now! Thanks!

SankarN
Visitor
2 0 6

Hi, I had this issue about a year ago and your initial solution of changing the "H" to "A" worked. The problem returned except changing the "A" to "L" results in a playback error. Any ideas?

Visely-Team
Shopify Partner
1843 210 488

@SankarN what's your store URL?

Sergiu Svinarciuc | CTO @ visely.io
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SankarN
Visitor
2 0 6

Thank you for your prompt response.

 

Someone helped me solve the problem.

 

Changed [evt.target.a.id] to [evt.target.g.g.id] and it worked for anyone else having the issue

oralf
Visitor
2 0 3

"g.g."     Thanks!

FlyNovaBE
Tourist
3 0 0

Thank you for taking the time to write this down. It helps alot.

franksuarez
Visitor
1 0 0

This works on my end. Thanks!

cprtrakr
Visitor
3 0 0
I solved the problem. Thank you.
Sistasaidso
Visitor
1 0 0

This worked for me too. Thanks SankarN.

ACNT47
Visitor
1 0 0

Yay thank you, I used the [evt.target.g.g.id] and it worked amazingly.

 

I was using a link from youtube that was on public and it wasn't working until i tried this code. 

Much appreciated!

Clawbak
Tourist
3 0 5

 

return videos[evt.target.h.id];
return videos[evt.target.a.id];
return videos[evt.target.l.id];
return videos[evt.target.g.g.id];
The very last one worked for me.  Thank you!!!!

 

foundonthemoon
Visitor
3 0 0

hi my stores doing the same i found the section and ive changed the code from .a to .l and still no fix for me 

oralf
Visitor
2 0 3
I changed mine to "g.g." and it worked out!
sublimajewelry
Tourist
3 0 0

Changing the code from "l" to "g.g" (see red text below) worked for me: 

function getVideoOptions(evt) {
return videos[evt.target.l.id];

to

function getVideoOptions(evt) {
return videos[evt.target.g.g.id];

Though I had changed the code from "a" to "l" a few weeks ago, and that worked then... A bit frustrating that the video was broken again and that there was another fix that had to be made so soon after.

Visely-Team
Shopify Partner
1843 210 488

@sublimajewelry true, it is frustrating. I am providing this simple fix so it can be easily done by anybody, no matter the skillset and familiarity with coding.

Here is a better fix for Brooklyn theme that shouldn't break with updates to the theme:

 function getVideoOptions(evt) {
    var id = evt.target.getIframe().id;
    return videos[id];
  }
Sergiu Svinarciuc | CTO @ visely.io
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution!
- To learn more about the awesome stuff we do head over to visely.io or our blog
sublimajewelry
Tourist
3 0 0

Hi @Visely-Team - Thank you for responding! I use the Debut theme - is it the same code for that, too? Thank you!

Visely-Team
Shopify Partner
1843 210 488

@sublimajewelry the exact same code snippet would apply to Debut theme.

Sergiu Svinarciuc | CTO @ visely.io
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- Was your question answered? Mark it as an Accepted Solution!
- To learn more about the awesome stuff we do head over to visely.io or our blog
Visely-Team
Shopify Partner
1843 210 488

@foundonthemoon what's your store URL?

Sergiu Svinarciuc | CTO @ visely.io
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- Was your question answered? Mark it as an Accepted Solution!
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Tlrobinson
Visitor
2 0 0

My url is www.royaltyHolistics.com I’ve tried changing to .a, .l, and g.g neither works 

Razi
Excursionist
13 0 9

Visely helped me with this and it worked

Looks like the theme got updated. Change it to:

var $target=evt.target.h;
fontaine
Tourist
7 0 0

Hi! Could you look at my website and see if you can identify why my homepage video is not loading? Much appreciated! https://bluequail.com/

Razi
Excursionist
13 0 9

var $target = evt.target.h;

suzairoo
Visitor
1 0 0

https://vitalvybz.com this is my url can you please help me with the same problem.  can you please help me out.   

publicidad_gdl
Visitor
1 0 0

linea 2215

sublimajewelry
Tourist
3 0 0

This worked for me too - thank you for posting!


@Visely-Team wrote:

@Agail in your theme.js find the following snippet:

  function getVideoOptions(evt) {
    return videos[evt.target.a.id];
  }

and adjust it to read:

  function getVideoOptions(evt) {
    return videos[evt.target.l.id];
  }

 

bruce-donaldson
Visitor
2 0 0

Hey Visely,

I tried this fix and changed it to L, and now the video is loading but still no audio.  

This is my preview link:

https://precisionkush.com/?_cd=0a72dfbe9b75a272fc5a7ce2b1cd4adfd02027b1b29263ae0e21e79f201c44b2&_uid...

 

I'd appreciate your help.

MeganGdo
Visitor
1 0 0

TOTALLY worked for me. Thank you!

tanningclub
Visitor
1 0 0

Hey there, 

Im using debut as well and the youtube videos that were playing initially are not now. Just a continuous load.  Ive read along where there you say there is a coding issue, but where do i find that?  Im a novice with Shopify...here is my URL.  Any help is appreciated!

https://tanningclub.myshopify.com/

 

Tyler

Razi
Excursionist
13 0 9

Hi! Watch this video it will show you where to find the code

https://www.youtube.com/watch?v=dzfUQvIX2IE

Hemangini
Visitor
1 0 0

My code has the same: "return videos[evt.target.f.id];"

 

Would you be able to fix mine as well? My store url is https://arteisch.com/?key=71b3b3662c062601396fd1bd1d9fb84ad1dcac7ea2f24e34f429b07631d22221

Youtube link - https://www.youtube.com/watch?v=RvP3g2I67kw

 

Mangrovedesign
Visitor
1 0 0

Hi we are having the same problem with two of our videos . Can you help me wtih this ?  https://mangrovebayporlacasa.com/ is store front.

FDtims
Visitor
1 0 0

Worked for me too!!! Thanks!

Akhilkotha96
Excursionist
50 0 3

Hi, 

when i add video it is not loading

my code is 

function getVideoOptions(evt) {
return videos[evt.target.a.id];
}

what you have said to add is  already present in my code.can you please tell how to fix it