Why is my SSL still pending after 5 days on my purchased domain?

Why is my SSL still pending after 5 days on my purchased domain?

mikkelangelo
Tourist
3 0 1

Hi

 

I bought my domain through Shopify 29th of September. 

In the "Domain" settings it still says SSL pending, and when I go into my website its just a big mess. 

 

I´ve been searching around to fix the problem, but don´t understand how this works. 

 

Is there some genius out there who can help? 

 

Replies 6 (6)

Ollie
Shopify Staff
2491 456 415

Hey @mikkelangelo.

Thanks for reaching out.
 
I appreciate the context that you have shared with us as that is very helpful! Typically, the SSL certificate will be applied to the domain after 48 hours. Since you specified that you have been waiting longer than the 48 hours, I would suggest reaching out to our live support to take a further look into the domain. Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics.
 
With that being said, you can get in touch with our live support by navigating to the Help Center
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
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mikkelangelo
Tourist
3 0 1

Thanks for your answer! 

I´ve tried contacting the live support, but it seems like there is just a robot answering me and not leading anywhere. I´ve also seen some other threads here in the community, but can´t manage to do it in my store settings. 

 

Is there any chance I can contact you private, where I can share the sensitive information? 
I really have no idea how to make this work, and its starting to become a big problem for my business.. 

 

Thanks again!

Ollie
Shopify Staff
2491 456 415

Hey @mikkelangelo.
 
Thanks for the quick response. 
 
I am unable to authenticate over the Community forums whether that be over a public forum or direct message. However, you should be able to speak with our live support when using the Help Center.
 
When you navigated to the Help Center to speak with the virtual assistance, did you happen to let it know that you would like to speak with a Support Advisor
 
If so, it should direct you to select a store that you would like assistance with to be connected with a Support Advisor. This will allow us to securely verify you as the store owner before speaking with our live support about the SSL pending on the domain.
 
Let me know if that does the trick. 
 

Ollie | Social Care @ Shopify 
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mikkelangelo
Tourist
3 0 1

Thanks for your answer! 

Problem solved. I got in touch with someone in the support and they fixed the problem immediately. Thank you so much!!

whet4353
Visitor
1 0 0

Hey can you tell me what fixed yours? I can't seem to fix mine and I'm having the same problem.

 

Ollie
Shopify Staff
2491 456 415

Hey @whet4353.
 
Thanks for reaching out. 
 
If you are seeing a SSL pending message when you view your domains by navigating to Settings > Domains. You may need to make the DNS changes to the domain if you are using a third-party domain provider. We do have a great step-by-step guide available here. Additionally, when you make the changes to the third-party domain it can take up to 48 hours for the SSL certificate to be applied to the domain in question. 
 
If you have noticed this SSL pending message appearing longer than 48 hours, it would be best to speak with our live support to have a further look at the domain and advise further. With that being said, you can get in touch with live support by navigating to the Help Center
 
When you arrive on the Help Center, you will need to let the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly. 
 
Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog