Why is my website not opening on its domain and how can I resolve it?

Why is my website not opening on its domain and how can I resolve it?

axelsalinas627
Excursionist
31 0 10

I get this message when trying to open my site on it's domain or in preview mode. What could be the issue and how do I fix this?

 

Screen Shot 2023-11-02 at 7.38.48 PM.png

Reply 1 (1)

Kimi
Shopify Staff
1511 169 262

Hi, @axelsalinas627.

 

Thanks for reaching out about this. Your screenshot looks to show a Cloudfare issue — I can confirm that there was a Cloudfare API service issue earlier today, which has impacted most functions within a Shopify store's domain management. From Cloudfare's status page here, it looks like affected services are gradually restoring. Upon accessing your website, I'm now able to view browse through it just fine:

 

03-37-45134-39814.png

Can you let me know if you're still experiencing issues with accessing your storefront on your end?

Kimi | Social Care @ Shopify 
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