Why is the checkout on my phone displaying errors?

CardMasters89
New Member
7 0 0
  • This has just started happening and I can't figure out why, iv asked some customers and friends to check and they aren't getting the same error, but I'm getting it I'm guessing there will be others.

 

When going onto the Checkout it's loading all weird and out of place. It's not happening every time but 95% of the time it will load like this

Screenshot_2023-12-25-11-57-31-99_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

Screenshot_2023-12-25-11-57-37-09_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

I've tried updating my phone's browser, restarting phone, removing recent payment provider(Zip), clearing Cache, changing from Roaming to Wifi, clearing phone storage. All didn't work, my stores been running for over 3 years without this issue until recently.

Replies 10 (10)

Ahmet_Karadag
New Member
7 0 0

Hi, I have the same problem now. 

 

How did you fix it? Or have you?

Smeden
Tourist
7 0 1

Found a fix? I need to know too!

Enallaktiko
Not applicable
1 0 0

We have the same issue. We 

ve tried everything but the problem remains.

Smeden
Tourist
7 0 1

Did you find a fix?? Im having the same problem.

repwolf
Visitor
1 0 0

same problem with checkout on my samsung phone. i am using parallax theme, checkout is glitchy just like you explained

CardMasters89
New Member
7 0 0

Never managed to fix it, sometimes it's fine but often it's bugged. Shopify didn't offer any help 😕

Smeden
Tourist
7 0 1

Im looking for an answer too. Seems to be Android-related since it has worked on the iPhones I've tried. Im using a OnePlus Nord 2.

CardMasters89
New Member
7 0 0

Are you using Chrome? my issues are also on Android 

Smeden
Tourist
7 0 1

I am indeed.

Ahmet_Karadag
New Member
7 0 0

Alright folks, let's tackle the problem.

First things first, it's not related to Shopify.

Just head over to your phone's apps, find the "Chrome" app, and hit "uninstall updates". That's all there is to it