Why isn't my contact us page functioning properly?

Why isn't my contact us page functioning properly?

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My contact us page is not working, customers are able to use it and looks to them that it is working but we are not receiving the messages. We are on a paid subscription - could you please help?

Replies 3 (3)

Shopify Partner
494 50 89

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Shopify Partner
8382 1650 1662

Hi @SFG2 

Please make sure your email in your Shopify store admin > Settings > Store email is correct and can receive emails. 

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Shopify Staff
2261 154 260

Hi, @SFG2.


Welcome to the Shopify Community!


I understand your Contact Us page is working as expected on your storefront however, you're unable to receive the messages once they are sent.


To gather further insight, could you advise if you're receiving other Shopify emails? For example, CSV reports, New Order notifications, Payout notifications and Staff account related emails?


Could you also ensure you're checking the Sender Email? This can be located in your Shopify admin > Settings > Notifications section. Contact Form submission emails are sent to the Sender Email and not the Store Contact Email.


Another method to try is removing the email address from the list of recipients, save and then re-add the email to the list of recipients. I'll share the steps below on how to remove/re-add this.


  •  From your Shopify admin, head to Settings > Notifications.
  • Scroll down to the Staff order notifications section.
  • Click the trash icon to delete any recipients that are not receiving notifications as expected. 
  • Click the Add Recipient button and re-add the same email address.
  • Save your changes.


By following the above steps, it should trigger the proper creation of these notification subscriptions, and going forward the emails should send through the courier as normal. To test this, you can click Send Test Notification


Please let us know if the above steps have helped resolve the issue.

Victoria | Shopify 
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