Why isn't my product sorting working properly on my online store?

Why isn't my product sorting working properly on my online store?

TreyBCollier
Visitor
2 0 1

Hello, when I go to a collection on my store and try to edit the order in which products are displayed, no matter whether I sort by Best Selling, Manually, A-Z etc. the order on the live site is not changes whatsoever. 

For example, there are some "Coming Soon" products that I want to place at the bottom of the page rather than at the top, however reordering them is having no effect on the site.

Replies 4 (4)

Ash
Shopify Staff (Retired)
764 88 161

Hey, @TreyBCollier!

Ash here from the Shopify team. Welcome to the Shopify Community!

I'm happy to help get to the bottom of this with you. To get a better idea of what's going on here, could you please send me a screenshot of your collection in the admin showing the order of products, as well as a screenshot of the same collection on the live site to show the discrepancy? 

I also have a few troubleshooting steps for you to take which may resolve this issue immediately. It's possible that when previewing your live site you're seeing cached information on your internet browser, causing it to appear that your product re-ordering is not pushing through to the live site. Here are some steps that may help solve this: 

 

  • Check your browser for updates and complete any available
  • Clear your browsers cache and cookies
  • Preview your collection in an incognito/private browsing window
  • Try an alternate browser, and complete the above steps again

 

Hopefully those steps can resolve the issue, but if not, I'm happy to take a closer look! Please reply here and let me know how this goes for you. 

To learn more visit the Shopify Help Center or the Community Blog.

Mr-Fragrance
Excursionist
38 3 4

Hi Ash, 

 

My sort by menu is not working. I click sort by Price low to high, Date old to new etc. Products do not change in order selected. 

How do I make sort by function thank you.

AHards21
Visitor
1 0 0

I have recently been facing the same issue.
I've tried different browsers but to no avail.
My website is luvpretty.com

Mr-Fragrance
Excursionist
38 3 4

Hi

 

I have been on your website, I cannot even locate the thr sort bar?

 

You probably need to set it to display.