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Why Shopify Store doesn't support Internet Explorer Browser-Version 11

MKMUMU
Excursionist
19 0 1

I have tried clearing cache,updating my browser...but of no use..What should be done to support the theme to run on IE-11 version,that also on PC..

 

Please suggest..

Replies 9 (9)
Trevor
Community Moderator
Community Moderator
3223 436 753

Hi, @MKMUMU

 

As of March 2018, Shopify stopped supporting any admin related issues when using Internet Explorer 11. The reason behind this is because Microsoft launched "Microsoft Edge," which replaced Internet Explorer 11. You will want to use one of the supported browsers on your PC which should resolve the admin related issues you're experiencing: 

 

If you're still experiencing issues after installing one of the support browsers, then let me know. 

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
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MKMUMU
Excursionist
19 0 1

Thank You for Your quick reply...

Actually some of our customer use IE version 11 on PC and it is not possible for them to continue.I possibly can't ask my customer to change their browser.In that case what should i do?

 

Trevor
Community Moderator
Community Moderator
3223 436 753

@MKMUMU 

 

We stopped supporting Internet Explorer 11 for admin related issues, meaning that storefronts should still work on Internet Explorer 11, so long as the theme you are using is optimized for that browser. As it is an older browser, it will be harder to optimize the theme, though, doing so should help resolve the issues you're seeing. Are you using a Shopify free theme, or are you using a third-party theme? If a Shopify theme, then I can gather further details on the issues you're experiencing, verify the account, and escalate the issue up to our theme support. However, if you're using a third-party theme, then it will require reaching out to the theme developer or hiring a Shopify Expert

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

piconsulting
Tourist
4 0 1

Is there a good or recommended way with Shopify Plus to let users know it doesnt work well with IE and to suggest they download Edge?  My team is experienced with liquid and scripts, just not sure the best way to do this. Thoughts?

Trevor
Community Moderator
Community Moderator
3223 436 753

@piconsulting 

That'd be outside my area of expertise I'm afraid; however, if you have a Plus account, the accounts Merchant Success Manager should be able to help connect you with either a developer, or our FED team to see what can be setup. If you're unable to connect with the stores MSM, or if the store does not have an MSM, let me know as I can verify the account to see who would be the best person to connect you with. 

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

piconsulting
Tourist
4 0 1

We worked with Turbo theme and they released an update to solve the IE problem. Thanks!

Alexandra14
New Member
2 0 0

Hi, 

I had the theme "Grid". I bought it on shopify. 

It is not working on internet explorer. Most of my client uses internet explorer. Can you do something to resolve this issue? 

Thanks

AvaLeone
New Member
1 0 0

Hi

I’m really struggling with this IE problem. I am not a tech person at all! I’m currently using the free Dawn theme and the website on IE is not usable at all. 

Is there anyone I can talk to to help with this? I saw that piconsulting managed to get an update for IE.

Erik_Pulsev
New Member
10 0 0

Dawn theme needs a modern web browser in order to work properly because it uses a lot of javascript. This is one of the reasons why we created our Shopify app https://apps.shopify.com/old-browser-blocker. Even if you change your IE browser settings to get the Dawn theme working on your computer it might still not work for your customers. 
I would suggest blocking the Internet Explorer browser and direct customers to update to a modern browser when they visit your website. 

Blocking IE would also be needed if you are planning to use Shopify apps that are displaying extra user interface elements in your store theme with javascript. Customers with the older browsers would just not see those extra features.