Why won't my new POS Go connect to my business WiFi?

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We have a new Shopify POS Go and it will not connect to our business WiFi, it works fine on home WiFi, it displays unknown error and nothing else. All other devices work fine on the WiFi and the particular SSID I am connecting it to has a any any outbound rule on the permitter gateway. The business WiFi is WPA2 enabled, Cisco Aironet 1815i and there are plenty of addresses in the DHCP pool, anyone had any similar issue or even a resolution?

Replies 3 (3)

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Hi had the same issue. Not sure why, did you figure it out? 

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Ugh! Frustrating to say the least. It happens throughout events for me. Sometimes it connects and sometimes it doesn’t. I connect to my personal phone hotspot. My smaller and less expensive card reader was more reliable. I am really regretting getting this expensive one. 

Shopify Staff
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Hi, @SteveHatXp and @jjpantin1.


I am sorry to hear your POS Go is having troubles connecting to your preferred wifi. I recommend contacting our Support Team. They will be able to help with some troubleshooting or escalate the issue to our retail team. 

Emily | Social Care @ Shopify 
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