Kitana
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‎03-10-2024 06:47 PM
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Hi @daniyalasghar1. Thank you for reaching out to the Shopify Community.    If you are still seeing the payment as pending within Shopify, can you please check your PayPal account to see if the money has transferred to the account. Payments will take...
Hi @Ralston, thank you for reaching out to the Shopify Community. Sorry you were having trouble submitting your community post, I'm glad it's working now. When it comes to creating a discount for your entire store and not just a product or collection...
Hi @KennyG1. Thank you for reaching out to the Shopify Community. I know you said that you have added the CNAME records to your domain provider, but I just want to share this help doc so you can double check that all the information is correct. If th...
Hi @infinityp913, thank you for reaching out to the Shopify Community.    It would be best to post this question in the Partners and Developers Forum, they probably will be able to give you more advice on this. I would also reach out to Partner Suppo...
@SwankyBadgerMan, thank you for that information. Please contact our support team so they can start to look into this and loop in the right team to investigate if they need to. Write "support advisor" in the chat, and then follow the prompts to conne...
Hi @Loulouis, thanks for reaching out to the Shopify Community.    To make sure that you have set up your Facebook Pixel correctly, you'll want to go over this help doc that walks you through the steps to make sure it's connected correctly. It's also...
The link I sent is not the default support link and you will not have to engage with the chat assistant at all. You will be able to bypass that and it will connect you with a human advisor right away. Please try connecting to our support with the lin...
Hi @disenchatedshpf. Thank you for sharing that feedback with us, and supporting customers is very important to Shopify as we want all of our customers to find success on the platform, and to receive support when needed. You can try using this link t...
Hi @hahalfons, thanks for reaching out to the Shopify Community. At this time people cannot access the coding of the Shopify Inbox app and make any changes. We hope to provide more customization in the future with the Shopify Inbox app. 
Hi, @Sue_J. Thank you for providing that information for us.    The report updates every 12-72 hours. Since your report is still not showing the discounted orders, it's best to contact our support team so they can take a look at your account and inve...
Hi, There. Thank you for contacting the Shopify Community. I'm not sure if you are using the Stripe gateway through Shopify Payments or just Stripe alone. If you're in contact with Shopify, please write an update in the open email thread you have wit...
Hi, There. Thank you for reaching out to the Shopify Community. I was able to find this IceCat Product Catalog App in the Shopify App Store, so it does look like Shopify is compatible with them. For Jeeves ERP, I was not able to find any information ...
Hi, There. Thank you for reaching out to the Shopify Community.    I haven't seen any reports for this issue yet, so it's best to try some troubleshooting steps first. Please clear your browser cache following these steps. If you're still experiencin...
Hi, There. Thank you for reaching out to the Shopify Community.    You can add your packages custom dimensions in the Shipping Settings of your Shopify Admin. Follow the steps here. If you have any questions, please let me know. 
Hi, There. Thank you for reaching out to the Shopify Community.   To move your collection images you will need to do this with some custom coding. Since you're using the Enterprise Theme you can contact their support team to see if any coding changes...
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