TEPred
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‎09-21-2022 04:23 PM
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@Bjorn_Forsberg_Thanks for your contribution to this thread and helping to support and identify this issue so it could get resolved.  Appreciate it greatly!
Confirmed, at least for the Contact Form submissions.  The character entity references we have been discussing are no longer present and the email renders correctly in Outlook desktop here now. 
Agreed as well.  I have no idea why they felt the need to change anything.  There are so many businesses, from small to enterprise level, that rely upon Outlook as their client.  And with so many of us doing B2B, it has a far reaching impact.
Agreed.  Outlook believes you are attempting to represent the character, rather than surrounding html code with it, due to the reference being used rather than the symbol.  My guess is that when it hits that point, it just ceases.  If you take one of...
The html code of the email content, because that's where the problem with the character entity references exists.  Simply removing the references to &lt & &gt, replacing them with the correct less than and greater than symbols and embedding the html ...
@Bjorn_Forsberg_  Not to disagree with you, but the current emails being received from our Contact Form show: content=text/html; charset=utf-8 as do the past ones which rendered properly... the encoding has not changed at all. I will however agree wi...
I'm not sure who just went and marked this issue Solved, but merging topics and making dev aware of this problem is NOT a resolution by any means.
@heatedwindscree  Thank you for confirming the problem with the character entity references.  Exact same result here by replacing the references with the correct symbols and embedding the html into a new email, it fixes the issue.  If you take a look...
24 hours later and the problem continues to persist.  No action on the part of Shopify beyond pointing fingers at MS.  If you truly believe this excuse, ask yourself, did everyone's Outlook configuration suddenly change at exactly the same time?  Thi...
Shopify is the one who changed the html code of the emails so I don't know how they can say it's a MS issue when they're the ones who broke it?  That's simply poor customer support to just hide and point fingers... but it seems to be what they do bes...
There are problems in the html header of the emails that appear to be causing this.  Contact form emails, login notification emails, pretty much everything being emailed out of Shopify is having this problem.  Shopify needs to fix this as soon as pos...
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