Holly
Shopify Staff (Retired)
Last Activity: Nov 30 11:42:54
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  In the fast-paced world of online retail, the temptation to lure customers with discounts is ever-present. While the allure of boosting sales through price reductions is undeniable, a strategic shift towards a more meaningful approach can yield gr...
Hi, @AbuSahabaj    You can still change your currency however it must be done by a support advisor if there has already been a sale processed on the store.   Simply engage with the Virtual Chat Assistant on the right hand side of the screen and ask t...
Hi, @Will777    Thanks for reaching out about this. The error message appears to be in line with what @Konch is seeing above. From what I can tell, one or more images that were initially synced from AliExpress are no longer available with the listing...
Thanks for the screenshot and link @Konch !   It looks to me like one of the images that was initially synced from AliExpress to your Shopify account is no longer available. Is there a broken image on your product listing from Shopify's side of thing...
Thanks for those screenshots. Without being able to access your account, I can't determine exactly what is happening here. You should be able to access the POS functions on multiple devices. That wouldn't be causing an issue. I suggest submitting a r...
Thanks for further context here, @Wbradley .   It looks like you may have tried accessing our support page during a platform outage. Please try the steps outlined above and let me know if you still experience issues.
Hi, @Wbradley    I'm sorry to hear that you're experiencing issues accessing our support page. I encourage you to clear your browser of cache and cookies to see if that solves anything for you.   Please refresh the window a few times and try accessin...
Hi, @simash !   It looks like the issue is related to the region you are in. Where are you located?    To install Facebook and Instagram by Meta you need to have a Facebook account and an online store. Can you tell me more about the status of your on...
Hi, @jakenodar    I'm sorry to hear that you're experiencing difficulty reaching our support team. I'd be happy to assist you here with any questions you may have before your launch. Please note that I cannot access your account publicly but we can s...
Hi, @flowers2 !   I'd like to look into this for you. Would you be able to send me your store URL and a screenshot of the error message you're seeing?   Looking forward to your reply.   Best,
Hi, @Konch !   Would you be able to send me a screenshot of what you're seeing as well as the public URL link to the product? I'd like to take a look into this for you.   Looking forward to your reply.   Best,
I see. Ultimately, the checkout functions cannot be altered but you may want to consider an application to manage shipping/delivery services. Are they working with a specific delivery service already? They may have an extension that works with our pl...
Can you provide a screenshot, please?   I encourage you to make sure you have the most up to date software version of the app and restart the iPad. If the issue persists, you can select "More" > Report a bug > then contact support afterwards so they ...
Hi, @ML888 !   Sorry to hear that you feel out of sorts with all the changes you made to your shop.   If you are looking to start new in terms of designing the theme, you can certainly download a new theme altogether to have a blank canvas. You can h...
Hi, @Jacob72 !   Great question. Printing custom receipts is a feature that is only available on POS Pro. On POS Lite, you can still email or send an SMS receipt with all the related information. Checkout our POS features here if you'd like to explor...
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