I’m new to this business and trying to get a fulfillment partner in China. I searched in the app store, found SFC and ChinaDivision. But all the 1 start ratings scared me away. Then I googled and found Nextsmartship, another fulfillment company in Shenzhen. I put an inquiry, they told me they have a lot of Shopify customers, so I’m asking here to get honest reviews.
Has anyone used NSS?
I think you can’t find the nextsmartship app in the app store, isn’t it? They use private app. If you are looking for reviews, you can try to get them in Reddit and their FB group. I’ve tried several 3PLs since I gave up dropshipping last year, next smart ship has the best service so far. It is reliable.
We have been engaged in China's foreign trade industry for many years, and can provide excellent service for China's foreign trade. Can I use your Facebook or make friends with others? My Facebook is Catherine Qin, and my email address is: catherina.qin @ gmail.com Can you tell me your ID card?
NSS seems a good fulfillment company for dropshipping orders. But cannot find their reviews online.
Did they share any price quote? How is compared to others?
Try Shopify App "SupplyMeDirect". They can send from US and EU very fast, their price is better than Aliexpress; Automatic order processing. and even Private Labeling your Logo.
Nothing to complain. I had to say it’s not as easy as searching in the app store and install it, but it’s not difficult to set up, and you can always get help from the account manager.
Im having a problem with their integration..
Their support tried their best. But, nothing seems to work. I like them. But, theres nothing I can do but to find another 3PL
I've been using Next Smart Ship for a year now. I don't like to talk bad about any company, however I believe a honest review of our experience should be shared. When we just started using NSS, they put our company name on their social media, one day I got this person from Italy contacted us through Instagram asking if I'm using NSS service. He told me that he had shipments with NSS and never got delivered for a long time. When he tried to contact NSS they either don't reply them or not talking his call. This person then keep sending message to me till a point I had to block him. I first thought there was something wrong with this person but later I know ... he was NOT. Because I'm experiencing what he was experiencing.
I called NSS the next day asking about this situation, NSS told me that this customer just lots of trouble and put all the issues on the customer.
Next few months, we started seeing lots delays (I mean over a month then estimated time) and few lost shipments when we use NSS for small orders on our Shopify store. We also use NSS for our Amazon FBA shipments. We have been seeing crazy delays on shipments. Currently we have two shipments shipped by NSS with significant delays:
1. From China to our office in Ontario, Canada (240 units of our products) - Was told shipment left China (Sailing date) Sep 29, 2020 then last month they told us shipment was with Canadian customs for inspection. Today is Dec. 06, we still don't know where the shipment is. They created that tracking number has no information and update since the date they shipped out our product.
2. From China to Amazon FBA (204 units of our products) - Shipment left China on Oct 31, again till this moment beside the "tracking number" (which was never updated from day one) we don't really know where our shipment is.
We requested container numbers from them (so I can track myself) but they wouldn't provide it. These shipments suppose to be part of our Christmas sales. Now we cannot do it anymore.
As you all know their services are prepaid, so now they have our money, products and we don't even know where our products are.
Also please be aware, DO NOT send them your photo and company logo etc. They put my photo and their own "reviews" on their social media. I didn't know that till two days ago, I had requested them to remove it. (I still have the screen shot)
This is the first time in my life I provided a review like this. Whatever I mentioned here I have emails or WeChat commination to prove. If anyone want to see these, you can email us. I hate to do a review like this and as a start up we are all super busy. I only share this so other can make their decision better. Hope no one else will experience the same.
I would also be greatly appreciated if anyone can suggest a good fulfilment center in China.
By the way, if anyone knows any agency may be helpful for this type of situation please share with us. Thanks.
What I wrote is what's happening with Next Smart Ship. In fact, till this moment we still cannot locate our shipments. All they have been telling us is, one shipment is in the USA and the other shipment is in Canada. They have been telling us the same thing since October. One point they said it's with the customs, then they told us it's with UPS. Guess what, last week they told me it's still with customs.
Our contact window told me that she will ask for partial refund on our freight charge two weeks ago. After that phone call, no news at all. I don't care much if they give me partial refund (which they should refunded me fully); I want our merchandise. We had to cancel ALL of our Christmas promotion on this item because of NSS.
Be aware, I don't want to bad mouth any company but I truly believe we should share these information so other won't get hurt. By the way, whatever I said I have proof of it. Be careful.
As you mentioned you have been using Next Smart Ship for a year now.
It started in Feb 2020, when the outbreak of Covid-19 caused strictest quarantine measures in China. At that time, many fulfillment companies closed their fulfillment centers. However NextSmartShip made extra effort to keep your business running. We delivered packages for you as usual in that difficult time.
We’re sorry for what you experienced recently. It was an uncommon instance. For your LCL shipment to Ontario (240 units), Some factors beyond our control caused the delay:
1. West coast ports in Canada have congestion and delays. Vessel delays and longer container dwell times that emerged;
2. The container which contains your shipments was selected by Canada Customs for physical inspection. And it took much longer time than expected.
We have paid close attention to your shipments and sent 10 emails to update the situation. We are sorry for the delay. We hope you can understand we have tried our best. Now the status is “Shipment Ready for UPS”.
For the LCL shipment from China to FBA (204 units), The tracking info will be updated as soon as it arrives in the US. Currently it is the peak of shopping season. Shipments are affected by high shipping volumes worldwide, also global coronavirus response. As you may know the impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which is impacting international shipping.
Regarding the “review”, NextSmartShip got the content and pic from you, which was published with your approval.
After less than 2 months, we removed it for you asking. The latest post is removed upon your request.
We appreciate your business and we would love to keep communicating with you. Black mailing for a unreasonable refund and posting baleful reviews would not solve current situation. insisting on inmical communication, we reserve the rights to refuse to provide further service to you.
First, that "Shipment is ready for UPS" was the same from October. Never changed and never updated since day one till this moment. When you create the label it always shows "Shipment is ready for UPS". If you think any part of the comment we made was not true, I'm willing to provide screen shot or email communication as proof.
I provide photo per your request for review but what you put in the "content" was not what I provided. I've sent you a screen shot when I request the removal recently. That was not what I wrote originally.
Now you are making more things up, and accusing us Black mailing. Please show everyone here when did we Black mailing you for refund? I would really like you to show proof here. The partial refund thing was brought up by Sadia. I event told her that we don't care much about the refund I want my shipments. That's what we want. We would like to have our products.
You are making things up saying us back mailing you is very unprofessional. Again, ALL we want is our shipments.
Do you remember that customer of your from Italy? Once he knew I was using NSS he contacted me so many time wondering if I could help him to locate his shipment? Then NSS told me that he just a bad customer. Why you always blame your customers?
We only share our truthful experiences here. Other of your customer may experience differently and I believe they should share their good experience as well.
As you mentioned at the beginning of the year, NSS shipped our products as usual? Please check with your operation history and see how many shipments we lost? How many times shipments got delayed. Thought out this year most shipments were delayed. How many time it delayed over one month? Ended up we had to close our eStore to avoid customer complain and start doing more on Amazon. We trusted you every time and we also understand the covid19 situation has a big impact on global logistics. However, this time the delay is for months. The shipment was in Canada in Oct according to you. You are our logistics supplier you should not tell us that you don't know when it will be delivered to us after long.
Hope the issues will be resolved. If I could offer any help, would you want to share the tracking numbers? We'll check if it can be traced to any local post offices to locate your packages.
This is Ryan from Xianchao Logistics (https://www.xianchaologistics.com/) btw.
Thanks for your message. It's a bulk shipment to Amazon FBA. They are using UPS for the last segment. Till this moment UPS's website only shows labels were created. (since Oct.)
You guys provide FBA shipment service? Small packages? What's the best way to contact you regarding services you offer?
Thanks so much.
By the way Ryan,
I was told that shipment arrived in Canada in Oct. already. Do you think you can help us locate the shipment?