I’ve recently seen an order where a line is correctly given the selling plan as well as the discount that was expected but no contract was created. I can see via GraphQL that there’s no contract and there are PlanIds: "lineItems": { "edges": [ { "node": { "sellingPlan": { …

Hi, Brian: Yes, we’re actively working on an issue the affects a small number of contract creations. I believe the cause will be resolved shortly, if it hasn’t already rolled out. We’re also working to create the contracts that should have been created. I’m afraid I can’t give an ETA for that, howev…

Thanks @LarryReid - I can confirm that subscription did start getting created again but this ^ example still has not had a subscription contract created for it. Are the backfills still coming? If not it looks like some were overlooked. We’d backfill ourselves except: A) I don’t want to create subsc…

Brian: You are right to wait for us to backfill. I can’t give you an ETA, but it should be soon enough. Unfortunately, the original problem was such that we don’t have the credit card information, so affected customers will have to be asked to re-enter their credit card information via the credit …

Hi @LarryReid , any update on this? I’m also stuck on this because contract inside lineItem is giving “NULL” even though subscription is applied. let me know, thank you!

Thanks for your patience. We’re still working on the fix to the incorrect data that was previously added to the database. There should be no new instances of this situation being created. Please continue to wait for us to backfill the incorrect data.

Hi @LarryReid , I’m currently having the same issue as @Brian_S_1 as of August 2023. I can also see via GraphQL that my orders have a PlanId but no contracts. This is an example: 'lineItems': { 'edges': [ { 'node': { 'sellingPlan': …

Subscription Contract Not Created but Selling Plan Id Applied

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LarryReid September 11, 2023, 9:44pm 8

Please submit this as a new topic in the forum. The original was fixed over a year ago. The symptoms may be similar but it’s unlikely that it’s the same issue. That way it will get seen the same day by whoever is on duty to monitor the forum.

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Subscription Contract Not Created but Selling Plan Id Applied

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