Hello Shopify community, I’m here to look for help, suggestions, and for a better understanding over an issue I ran into when trying to pay for my monthly bill.
Back in October 25th, I tried paying for my monthly bill of 55 CAD. I first tried paying it with the first of my 2 debit cards, and it failed. I then tried paying it with the second debit card, and it accepted the payment. Then, I went and saw my transactions on both of my cards, and the 55 CAD had been charged on both cards. Fast forward to November, I had gotten charged the same bill again on both cards. So essentially, I got charged double the amount that I was supposed to between 2 different cards, twice.
I then contacted a Shopify merchant, but they said they only saw that one transaction went through on their end, and told me to contact my bank, and so I did. After talking with them, I had decided to set the falsely charged card to be deposit-only, so that no more payments could come into it. The bank then created a dispute, and told me they’re going to look into it deeper.
I’m sorry if the story is a little confusing, if any clarification is needed, please let me know. I’m writing this mainly to look for answers or possible alternate ways to get a refund, and to see if this type of thing has occurred to anyone else.
