Any Shopify/Yoco customers here?
We have now had two payments go through on two different Shopify stores ( we use Yoco payment gateway in South Africa) but it ends up as an abandoned checkout? Please help - how do we resolve this?
Topic summary
Issue: Two payments processed via Yoco (South Africa) appeared as abandoned checkouts in Shopify across different stores.
Context: Abandoned checkouts typically occur when customers do not reach the final âThank youâ page, which is when Shopify considers the checkout complete.
Recommended steps:
- Confirm with the thirdâparty payment provider (Yoco) that the payments were received.
- For confirmed payments, create a draft order in Shopify and mark it as paid to proceed with fulfillment.
Outcome: The merchant identified a temporary outage on the Yoco gateway causing the mismatch between successful payments and abandoned checkouts. The gateway issue appears resolved.
Status: Resolved, with monitoring implied for future checkouts.
Key terms:
- Abandoned checkout: A checkout that was started but not completed in Shopify.
- âThank youâ page: The final confirmation page signaling a completed order.
- Draft order: A manually created order in Shopify to record payment and enable fulfillment.
Hi @HCGGSJTV ,
Thank you for reaching out to the Community! Iâd be happy to provide some assistance with this request, to ensure it gets resolved.
In situations like these, itâs likely that the customer didnât complete the full checkout process. Customers must see the âThank youâ page to ensure their payment has been successfully processed. To resolve this, you will want to confirm with your third-party payment provider (i.e Yoco) that the payment was received.
If confirmed, you can then simply create a draft order and mark it as paid to begin fulfilling it!
Please let me know if you have any other questions.
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Thanks we have discovered the payment gateway we used was down for a bit which created this issue. Itâs resolved now (I hope).