Abandoned Checkout Orders Are Not Syncing to ERP and not able to edit in shopify

Shopify Plus
,

Topic summary

A merchant is experiencing a critical integration issue where orders converted from abandoned checkouts fail to sync with their ERP system, despite regular Shopify orders syncing successfully.

Key Problems:

  • Orders created from abandoned checkouts appear in Shopify but don’t transfer to the ERP
  • These orders cannot be edited within Shopify
  • All other order types sync normally

Technical Details:
The provided order JSON shows a cash-on-delivery transaction with “pending” financial status and includes a checkout_id field. The order contains standard customer, billing, shipping, and transaction data.

Core Question:
The merchant is seeking clarification on whether Shopify handles orders converted from abandoned checkouts differently than regular orders at the API or data structure level, which might explain the sync failure and editing restrictions.

Status: Unresolved - awaiting community input on potential differences in order handling or API behavior for abandoned checkout conversions.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Hi,

We are facing an issue where orders created from abandoned checkouts are not syncing with our ERP, even though all other Shopify orders sync without any problems.

  • The order is successfully created in Shopify.
  • However, it does not sync to our ERP.
  • We are unable to edit these orders in Shopify.
  • Other orders from Shopify (non-abandoned) sync correctly.

{
“order”: {
“checkout_id”: “**************”,
“financial_status”: “pending”,
“gateway”: “cash_on_delivery”,
“line_items”: [
{
“variant_id”: ,
“quantity”: 1
}
],
“customer”: {
“id”: **************
},
“billing_address”: {
“first_name”: “Ravi Sharma”,
“address1”: “Village POST Motagaon Teh:Ghatol Distt:-Banswara”,
“phone”: “+****************”,
“city”: “Banswara”,
“zip”: “327021”,
“province”: “Rajasthan”,
“country”: “India”,
“last_name”: “Chauhan”,
“country_code”: “IN”,
“province_code”: “RJ”
},
“shipping_address”: {
“first_name”: “Digpal Singh”,
“address1”: “Village POST Motagaon Teh:Ghatol Distt:-Banswara”,
“phone”: "+",
“city”: “Banswara”,
“zip”: “327021”,
“province”: “Rajasthan”,
“country”: “India”,
“last_name”: “Chauhan”,
“country_code”: “IN”,
“province_code”: “RJ”
},
“transactions”: [
{
“kind”: “authorization”,
“status”: “success”,
“amount”: “2745.00”,
“currency”: “INR”,
“gateway”: “cash_on_delivery”
}
]
}
}

Is there any difference in how Shopify treats orders converted from abandoned checkouts compared to regular orders?