Abandoned Checkout Orders Are Not Syncing to ERP and not able to edit in shopify

Shopify Plus
,
1

Hi,

We are facing an issue where orders created from abandoned checkouts are not syncing with our ERP, even though all other Shopify orders sync without any problems.

  • The order is successfully created in Shopify.
  • However, it does not sync to our ERP.
  • We are unable to edit these orders in Shopify.
  • Other orders from Shopify (non-abandoned) sync correctly.

{
“order”: {
“checkout_id”: “**************”,
“financial_status”: “pending”,
“gateway”: “cash_on_delivery”,
“line_items”: [
{
“variant_id”: ,
“quantity”: 1
}
],
“customer”: {
“id”: **************
},
“billing_address”: {
“first_name”: “Ravi Sharma”,
“address1”: “Village POST Motagaon Teh:Ghatol Distt:-Banswara”,
“phone”: “+****************”,
“city”: “Banswara”,
“zip”: “327021”,
“province”: “Rajasthan”,
“country”: “India”,
“last_name”: “Chauhan”,
“country_code”: “IN”,
“province_code”: “RJ”
},
“shipping_address”: {
“first_name”: “Digpal Singh”,
“address1”: “Village POST Motagaon Teh:Ghatol Distt:-Banswara”,
“phone”: "+",
“city”: “Banswara”,
“zip”: “327021”,
“province”: “Rajasthan”,
“country”: “India”,
“last_name”: “Chauhan”,
“country_code”: “IN”,
“province_code”: “RJ”
},
“transactions”: [
{
“kind”: “authorization”,
“status”: “success”,
“amount”: “2745.00”,
“currency”: “INR”,
“gateway”: “cash_on_delivery”
}
]
}
}

Is there any difference in how Shopify treats orders converted from abandoned checkouts compared to regular orders?