I am new to this all and definitely lost down the yellow brick road. I clicked on the fulfillment tab thinking it would put the order into motion, not knowing it would close the order as if it’s taken care of. What can I do to help my customer get their order?
Topic summary
A new merchant accidentally marked an order as fulfilled in Shopify before actually processing it with their dropshipping supplier, and now needs to correct this mistake.
Current situation:
- Order was prematurely marked as fulfilled in Shopify
- Customer hasn’t received their item yet
- Merchant is unsure how to proceed
Recommended solution:
- Unfulfill the order through the order details page in Shopify
- Contact the dropshipping supplier directly to properly submit the order
- Learn the correct order submission process, as different dropshipping companies have different policies and procedures
Status: The issue appears resolvable through Shopify’s unfulfill feature, but the merchant still needs to coordinate with their dropshipper to ensure the customer receives their order.
You can unfulfill the item in the order details page in Shopify.
As for getting the item to your customer, contact your dropshipper. They can advise you how to correctly submit orders to them (different companies have different policies). And they can put your order into motion.