Add Custom form connected to a product

Technical Q&A
,
1

Hey guys!

I’m trying to add an “after care service” to my product website. I have created a page, added it to the main menu. I’m going to show my replacement parts on this page but I’d like the customer experience to be the below:

  1. They click on “After care service”

  2. It will populate the individual parts for sale (I have these set up as a product with colour and size variations)

  3. They will need to select their replacement part, size and colour

  4. Instead of ‘add to cart’ it would say something like ‘send replacement request’

  5. It will request their order number or email associated with their previous order

  6. They can submit the above details

  7. Shopify would send me an email with the request

  8. I can raise an invoice to suit to the customers need and send this via shopify

Note:

I wouldn’t like to use an app. I wouldn’t like someone who isn’t a customer to be able to purchase individual parts. I’d like it to be semi manual at the moment so I can monitor (ie. I wouldn’t like them to be able to check out without me receiving the notification)

Any suggestions?

I’ve tried create a new liquid & JNOS page template and could get the order and email form going (except I couldn’t centre it in the page) but then I couldn’t figure out how to go back into the theme editing section to add other sections to the page like a normal page in shopify (obviously because I created a new page and didn’t add the code to allow it).

I’m also conscious that creating the replacement parts as a ‘product’ means there’ll be a ‘product page’ that loads when they select that particular part, which would deviate from the Aftercare section - so maybe I need to change that set up?

Any guidance would be greatly appreciated. I’m not a web developer but can follow easy steps to add code into the theme editor section.

Thanks in advance!

2

To streamline your aftercare service, consider using Shopify’s custom forms to capture customer details without allowing checkout. For a similar experience to halal corporate catering, ensure your page is restricted to registered users to maintain control over requests.

3

To streamline your aftercare service, consider using Shopify’s custom forms to capture customer details without allowing checkout. For a similar experience to halal corporate catering, ensure your page is restricted to registered users to maintain control over requests.