Add to Cart button on product page is not working

Technical Q&A

Topic summary

Add-to-cart button on a Shopify product detail page hangs on click; the site owner provided a specific affected URL on preciousgemsco.com to reproduce the issue.

Troubleshooting steps suggested:

  • Clear the browser cache (remove stored site data that may conflict with current scripts).
  • Use an incognito/private window (loads the site without cached data or most extensions).
  • Try a different browser (e.g., Safari instead of Chrome).
  • Test via the Shopify mobile app.

Status and outcomes:

  • No confirmation yet on which step, if any, resolves the problem; no code/theme changes or specific errors have been discussed.
  • The issue remains open pending the site owner’s feedback.

Key notes:

  • The provided product links are central for reproducing/observing the behavior.
  • Next action is to determine if the problem is environment-specific (cache/browser/app) or a theme/script issue by reporting back on these tests.
Summarized with AI on December 17. AI used: gpt-5.
1

Hi,

I own https://preciousgemsco.com

The add-to-cart button on the product detail page keeps hanging when i click on it. e.g. here https://preciousgemsco.com/collections/handmade-jewellery/products/anillo-abrazo-ajustable-en-plata

Could someone please help me troubleshoot why this is happening and what the fix would be?

thanks,

2

Hello there @emc-pgc have you tried all the following?

  • Clearing all the cache on your browser

  • Using an incognito browser

  • Trying another browser like Safari instead of Chrome

  • Login to the Shopify mobile app and see if it works there

If any of these work, let me know!