Add to Cart Mobile Error

Shopify Discussion
1

Hello,

I’ve recently noticed a decline in my store’s revenue and discovered that the issue seems to be related to the mobile version of my site. When customers add items to their cart using a phone, the loading screen gets stuck halfway and continues loading for several minutes. This issue only occurs on mobile devices, as the website works perfectly on desktops.

Has anyone encountered this before or know how to fix it? Any help would be greatly appreciated!

Thank you!

1 Like
2

Hey @Matteo96 ,

Can you please share your store URL so that I can check the issue for the mobile device?

Thanks

3

Sure. Thank you so much.

https://anime-crush.com

4

Hey @Matteo96 ,

Thanks for sharing your store URL. I reviewed the website on my mobile and everything works as expected. You can check the video I recorded: https://cdn.shopify.com/videos/c/o/v/e652c3ce64ec4d158b3db1803a463553.mp4

If you are facing issues for any specific products then please do let me know. I checked for a few random products and everything works perfectly.

Thanks & Regards,

Abhishek from Swym

5

Thank you so much. It might be an error from my side.

I appreciate the help.

1 Like
6

Hello, Prestige Gardenia Estate also facing this error.

7

Hey @gardeniaestates ,

Can you please share your store URL so that I can check the issue.

Thanks