Hello, wondering if anybody has had any luck adding the Google Customer Reviews Opt-In Module after switching to the new checkout extensibility thank you page. If anybody has any insight, that would be appreciated.
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We are also working on this as well. Waiting for Shopify Plus tech support to get back to us.
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And now we are finding out that the new checkout extensibility has broken our current thank you page from popping up the survey for them.
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Hey Max,
If you switch to checkout extensibility like we did it will probably break Google Customer Reviews as the objects (names) have changed.
āorder_idā: ā{{ checkout.order_id }}ā,
āemailā: ā{{ checkout.email }}ā,
ādelivery_countryā: ā{{ shipping_address.country_code }}ā,
āestimated_delivery_dateā: ā{{ ānowā | date:ā%sā | plus:604800 | date: ā%Y-%m-%dā }}ā,
Will let you know when we get the new tracking pixel thing working. Hopefully will hear back this week.
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Thank you Pinkcherry! Yes, we have conversion tracking working now, but we have yet to get the customer reviews widget working. Iām wondering if this is a script that can be entered within āCustomer Events?ā
Just got word back. The functionality is not there but they assured us that they know itās a missing feature and will have it in time for the end of life.
Not the best answer but getting to be the typical half baked rollouts (not just from Shopify).
Nathanā¦
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Typical Shopify, I will update this thread if I find any solution.
-Max
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Anyone have an update on this yet?
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Still standing by for answer on this! Iām not sure why @Shopify_77 hasnāt chimed in.
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Hoping for a resolution for this soon. Any updates appreciated.
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Based on the lack of response from our Success Manager over the last couple months I assume they thought it wasnāt necessary and are now trying to find a solution. This has been known for quite sometime so yes itās surprising that they donāt have a solution.
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I did a bit more research on the web and found a solution another agency had created.
https://www.digitaldarts.com.au/google-customer-reviews-shopify
Iāll be keeping on eye on reporting in Merchant Center to see if the opt-ins stay steady.
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Thanks, that looks like what we needed. More precisely this is the anchor link were you find the needed config steps. You still have to read carefully what you have to customize. https://www.digitaldarts.com.au/google-customer-reviews-shopify#How-to-Set-Up-Google-Customer-Reviews-in-Shopify
Did as instructed and still not getting a pop-up on my post-purchase page. Will be keeping an eye out on the survey opt-ins on Merchant.
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The reason the digitaldarts pixel does not work, and I have a similar code is that popups can not render in the new sandbox mode.
Reference: https://help.shopify.com/en/manual/promoting-marketing/pixels/overview#pixels-sandbox-limitations
For now, I recommend you keep the original additional script version.
I would assume, Google may change how customer reviews works before the deadline (next year)
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Iām trying to follow these steps, including the tweaking of my store-specific data. I think Iāve done it correctly but the āconnect pixelā button will not activate so I can click it. Stuff like this is enraging! Any idea why this might be happening?
I have the same issue and our Microsoft Ads conversions tracking is in additional scripts, so we are losing two crucial functions. I have support tickets in with Shopify, Google, and Microsft to see if anyone can provide a solution. We are using the old thank you page until we can migrate our scripts to pixels or whatever solution they have.
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Heard back from Google. They of course are refusing to help even though the Google Customer Reviews code is provided in Merchant Center along with instructions on using it. Itās the usual failure to support anything. A growing trend with Google and Shopify:
Thank you for contacting gTech Customer Experience regarding your Merchant Center account. I am pleased to assist you.
I understand you contacted us regarding the post-purchase page on your Shopify account. Iāll do my best to help you with this.
We apologize that due to resource limitations, weāre unable to directly investigate or provide a resolution for this specific issue. In this case, I highly suggest reaching out to your web developer as the issue seems to fall outside of our scope as we focus on Merchant Center issues.
If you have further questions, feel free to reply to the same email thread and we would be happy to assist you.
Thank you for choosing gTech Customer Experience. We appreciate your relationship with us.
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The proposed solution doesnāt work at all even if you do connect the pixel. The new post-purchase page doesnāt allow anything to pop-up. Shopify has refused to help with this. I have spent hours dealing with their incompetent support. All they do is tell me to hire a developer or buy an app. Expense and work on my end to fix the problem they have caused. They should be refunding every customer affected by this so we can use that money to buy an app.
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Has anyone found a solution yet? I imagine it is going to take Google, or Shopify, or both working together, to come up with a solution.
Iāve been holding off on upgrading to the checkout extensibility, but got a notice in the admin this morning that we got 30 days to upgrade.
Itās going to have a negative impact if we can no longer have the Google Customer Reviews opt-in popup on the thank you page.
Iāve contacted Shopify Support about it, and they were less than helpful.
Does anyone know how to contact Google Support? Reaching anyone at Google that knows what they are doing and gives a bleep is increasingly difficult these days.
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