Admin API Integration

Retired Boards Appdev Graphql Basics And Troubleshooting

Topic summary

A shipping platform integrated with Shopify’s Admin API (specifically the assigned fulfillment orders endpoint) has been functioning since September 2020 but stopped retrieving new orders approximately two months ago. Only historical orders are now being returned.

Current Status:

  • The endpoint (/admin/api/2022-04/assigned_fulfillment_orders.json?status=open&location_ids=[]) remains supported according to Shopify documentation
  • Authentication credentials appear valid since old orders are still accessible

Troubleshooting Steps Suggested:

  • Check if new fulfillment locations were recently added to the merchant admin
  • If a new location exists, set up the fulfillment service via the appropriate endpoint and assign inventory to that location
  • Provide an X-Request-ID from an API response for deeper investigation by Shopify Developer Support

The issue remains unresolved and requires either configuration changes or further technical support to restore new order retrieval.

Summarized with AI on November 21. AI used: claude-sonnet-4-5-20250929.
1

We have Integrated Shopify Admin API in our shipping platform through custom App, and it was working just fine since September 10, 2020. Two months ago we noticed that we don’t get the Assigned Fulfillment Orders list for new orders anymore. We only get old list.

This is the API end we call:

/admin/api/2022-04/assigned_fulfillment_orders.json?status=open&location_ids=xxxxxxxx

Thanks.

2

Hi @Beone - thanks for getting in touch. Per our documentation here, that endpoint is still supported, so no worries there. Since your app is still able to retrieve the old orders, it seems like there’s nothing wrong with your app’s access credentials either. Have you recently added a new fulfillment location for products/inventory items through the merchant admin or otherwise?

If you need to access the assigned fulfillment orders endpoint for a new location, you would need to set up the fulfillment service through this endpoint and then assign inventory to that location. If there have been no changes to the shop’s locations - no worries. If you’re able to provide an X-Request-ID from the response body payload from Shopify for one of the API calls, we can definitely look into this further for you.

Hope this helps - let us know if we can look into this further.

Al | Shopify Developer Support