which says: “Shopify Flow lets you build custom workflows to automate commerce-specific tasks, like inventory tracking, fraud detection, and email campaigns, so you can focus on what actually grows your businesses. And now, Flow is available to all merchants on the Shopify plan and above.”
So I tried to install the app, and see the following message:
"Flow not available on your plan
Flow is only available to stores on the Shopify Plus or Advanced plans. If you think you’re viewing this message in error, contact your merchant success manager or support."
We’re based in the UK, if that makes any difference?
Thanks for reaching out about this. I am so excited to hear that you are wanting to use FLOW right away! I connected with our product support team and they confirmed that FLOW should be available for merchants on the Shopify plan or higher. Since you are seeing this error message I would recommend doing a full browser cache and cookie clear and attempt once more.
If the issue persists please reach out to our live support through the Help Center or through the support tab in your partner dash to report this.
As a partner if a new change is important for you, when you see announcements for shopify changes to get a sense of common timelines it can help to drill through different sources talking about the feature: the landing page, the app page, and the help manual,any forum announcements, videos,etc; if really important go deeper in the dev docs, twitter,partner slack, or dev discord.
Between those sources notice the differences in wording about access and kinda intuit what the lag time between the various shopifys product<>content teams means in terms of actual rollout based on those differences.
Any difference indicates “now” cannot be relied upon to actually mean now now.. and I’d reschedule revisiting the feature; or contact merchant support and ask them to notify you when they positively confirm it’s available on a specific store but that’s a tossup as first-tier support may just repeat “now”, if a Plus store have the merchant talk to their MSM.
Often if you see some pages say a plan is included but some other content doesn’t mention that specific plan that’s a general indicator of a ~2week-to-1month rollout to stores on that specific plan being given access to that feature.
If the specific plan is mentioned in the help manual then sooner than later.
If the feature is pre-existing but plan access was limited then probably sooner than later.
If there’s no mention in any of those sources something to the effect of “we are rolling this change out to all merchants” then it’s probably sooner than later. If there is such a message assume a month and set aside time for sanity testing when it does drop.
Unless any of the related docs have a warning like it requires signup, it’s in beta, early-access or other qualifier that’s a big mismatch between sources then it’s gonna be much longer.
Example combining discounts has an early access notification:
But the features other marketing pages do not mention the early access. So I’d guess ~3months til more general access unless their are lots of merchants signaling they are using it indicating the early-access is probably being generous to shopify’s side of things.
Hi @Shay , It would be great if there was like a “how we release features” doc as another tool in tamping down expectations about how shopify releases features , especially from the merchant perspective when balancing sentiment versus definition. Mainly there should be a dedicated spot about of the different rollout strategies and their status notification types(now,early-access,beta,plus-beta,etc) get used in docs&messaging for release; written to account in a grounded way for the fuzzy historical reality such things have had. And linked somewhere in changelog.shopify.com for easy reference !
It’s gotten better and it’s great that messaging want’s to be optimistic but there’s still alot of inconsistent release messaging that ends up feeling like a confusing: gotcha!-when-we-say-now-we-dont-really-mean-now-now-but-sometime-later-“now”-in-a-way-that-excludes-you-but-others-do-have-it-now-now.