API 500 Errors

Retired Boards Appdev Graphql Basics And Troubleshooting

Topic summary

User reports repeated HTTP 500 server errors from the API returning the generic message: “Looks like something went wrong on our end.” They request an explanation from the API team and provide sample request IDs for investigation: 01d47c14-3d96-49c6-aca9-cdbdd089b234, e4f005fb-006c-4f3b-b3b4-a3f8867b9e68, f9e8e864-d209-49d4-bba6-56a1eb377ec3.

Key points:

  • Error type: HTTP 500 (server-side failure) with no additional detail in the response.
  • Evidence: Multiple occurrences; three request IDs supplied, with more available, suggesting a common underlying issue.
  • Ask: API team to review logs tied to the provided request IDs and identify the root cause.

Status/outcome:

  • No responses or diagnosis yet. The issue remains open with pending investigation from the API team.
Summarized with AI on February 12. AI used: gpt-5.
1

Hi Folks,

Would it be possible for someone on the API team to let me know why I’m getting 500s from the API that just say Looks like something went wrong on our end.

I have the following request IDs:

01d47c14-3d96-49c6-aca9-cdbdd089b234

e4f005fb-006c-4f3b-b3b4-a3f8867b9e68

f9e8e864-d209-49d4-bba6-56a1eb377ec3

There are many more, but I suspect they’re caused by the same issue, whatever that might be.

Thanks very much!