[API] Invalid API key or access token (unrecognized login or wrong password) (#CON11)

Retired Boards Appdev Authentication
1

Hello,

My 3PL partner is trying to integrate with my store via access to the store API.

I’ve created a custom app and provided API key and secret key to them. However, when they try to save this data in their system they receive the following error: ‘’[API] Invalid API key or access token (unrecognized login or wrong password) (#CON11)‘’.

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They say the message suggests the problem is on Shopify side. They have no issues with other active Shopify accounts.

When I contacted Shopify Support I was referred to the instructions on creating Custom Apps. So I’m writing here to see if anybody has any suggestions on what could be the issue.

Kind regards,

Polina

2

Hello Polina,

I have the exact same problem as you.

Did you succeed to do it ?

Thanks !

3

Hello Gagah98,

I didn’t find any solution through Shopify Support, so I hired a Shopify Expert to set it up for me.

Hopefully they will be able to fix it.

Regards,

Polina

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4

Hello Gagah98,

The Shopify Expert was able to fix it for me. The solution is quite simple - instead of the API password your third party should enter Admin API Access Token in the password field.

Hopefully it will work for you too!

Regards,

Polina

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