Apply discount together with free shipping

Shopify Discussion

Topic summary

Core Issue:
Shopify merchants cannot natively combine a product discount (percentage or fixed amount) with free shipping in a single discount code. Customers must enter separate codes, which creates friction and can push orders below free shipping thresholds when discounts are applied.

Business Impact:

  • Discount codes often reduce cart totals below free shipping minimums, negating promotional value
  • Critical for influencer campaigns, affiliate programs, and first-time customer acquisition
  • Merchants report customers abandoning purchases or being confused by shipping charges after applying discount codes

Community Response:

  • Thread spans 5+ years with 350+ posts and dozens of vote requests
  • Merchants express frustration that this “basic” feature exists on competing platforms (WooCommerce, Ecwid)
  • Some users threaten platform migration due to this limitation

Shopify’s Evolution:

  • Initially: Feature marked as “in development” with no ETA, votes collected by support staff
  • September 2021: Shopify launched “Discount Combinations” allowing customers to stack multiple codes AND introduced automatic free shipping discounts
  • Current limitation: Still requires customers to enter multiple codes; no single code can apply both effects natively

Workarounds:

  • Set conditional free shipping rates in shipping settings (applies automatically when threshold met)
  • Use third-party apps like “Discount Mixer” or “Single Code Discount by Swiftbee” ($0.99-$10/month)
  • Shopify Plus merchants can use Discount Functions (requires development)

Status: Partially resolved through discount stacking, but original request for single-code solution remains unmet natively.

Summarized with AI on October 26. AI used: claude-sonnet-4-5-20250929.
81

hey, we need this feature too!!!

1 Like
82

I don’t believe you. Another “shopifier” posted some code that “used” to work. After a short time it no longer works, my guess is Shopify changed something to break it so that we have to spend extra on apps that shopify gets a percentage of. many other platforms do not do this, they allow combined discount codes or discount codes that do more than one thing. Such as 10% off and free shipping. Shopify can fix this easily (I’m a programmer and I know you can) but you don’t want to. Please just be honest with everyone and tell the truth so we can decide if its financially sensible to stay at Shopify or leave.

1 Like
83

Any updates on this issue? It would be great to offer a discount AND free shipping to customers.

84

Hi Peter,

Can you put us on the vote as well? We have many dealer/builder accounts buying from us including D2C and our dealer/builder’s use shipping accounts and charging them for shipping is redundant and frustrating.

Thanks!

1 Like
85

HI Peter,

We also urge for this feature too and please kindly assist. Thank!

Joyce.

1 Like
86

This request seems to be basic functionality that most ECOM platforms come with out of the gate. Why is this so difficult to bring to market?

Does it have to be an app? Feels like 80% of our store runs on required, installed apps with functionality that comes inherent in other platforms.

9 bucks here, 5 bucks there, 29 for this, 15 for that…it starts to feel like a nickel and dime situation that Shopify profits from.

Stacking discounts, adding free shipping and any combination them is old school stuff that should just be there when you sign up.

Please take this request seriously as it is basic eCommerce functionality that has been around for over 15 years.

6 Likes
87

Agreed ShopiBru, we need this feature. It only makes too much sense.

88

Hi! Please add me as a vote for this feature too. We are switching from WooCommerce to shopify and have deals with organizations that promote our brand in exchange for a %off plus free shipping if their code is used. They will have to use 2 codes as of now I guess in shopify unless i can find an app that allows the combination or stacking of discount types

89

Let’s go already! This funcuality should exist now.

5 Likes
90

This is not what we are looking for but thank you for your interesting link. We want our stores to accept multiple discount at the same checkout. Please

1 Like
91

Maybe Shopify would prefer everyone on this thread switched to Woo Commerce…

2 Likes
92

@Trevor 10 pages of comments / votes and counting, dating back to 2018.

When does this simple feature request get it’s time to shine?

2 Likes
93

I would like my vote counted too. I use a promo code for local orders to enter for free shipping based on “pick up”…not being able to stack a discount and free shipping code means I can’t service my local customers with the savings or customer service I would like.

94

It amazes me that the Shopify community is accepting this delay in adding a standard function in eCommerce to this service. This is standard on Magento and I’m willing to bet other platforms as well. 2 years and still not added is ridiculous.

What does your product development team consider a necessary feature to be added as standard to the platform if not the ability to stack discounts and specify conditions under which the discounts apply, layered navigation, and bundle products.

With my rant completed, I did manage to find an acceptable app that does what is needed but it’s expensive in the long run

https://apps.shopify.com/milestones?surface_detail=coupon&surface_inter_position=4&surface_intra_position=1&surface_type=search

95

Looks like this is still not available after two years of requests. Let the search for a new platform begin.

1 Like
96

Nope.

97

Add our vote as well. Loooooooong overdue for all of the reasons cited by various site owners and managers in this thread. Discount + free shipping is as fundamental as BOGO, GWP, etc. I’m fortunate, our company can afford a monthly app fee to stack a %-off discount with free shipping, but I shouldn’t have to. This is nuts.

1 Like
98

I would suggest to everyone reading this thread and who by default is
frustrated and perplexed as to why stackable discounts are purposely left
out that a more understanding and actionable response might be available
from the 3 gentlemen listed below. Feel free to drop a friendly tweet
letting them know your thoughts.

@tobi
@danielweinand
@scottica

If these 3 can’t get something done then Shopify is truly rigged

99

To whom it all may concern,
I am taking the time to write this as this feature would be extremely valuable to me and I have wanted it since l opened my store.
A one off discount code with free shipping has been asked for since I looked into it and launched my store in July of 2017. It is clearly a valuable for Shopify store owners and if you own a store, you know why this ask is valuable for new customer growth. I am not so sure this request is falling on deaf ears and taking votes for something that is clearly desirable for shopify store owners, asking for it in a chat forum, appears NOT to be the way to get this feature added to the platform. It seems like such a simple software tweak to the platform, that one would think, why was this not within the platform when it hit the ground running initially? Maybe there are other reasons that we, storeowners, cannot understand. But the fact remains, it continues to be asked for with no response to a timeline to get this done. This request/feature needs bigger attention and it needs to be escalated and asked for more in some other ways to get more attention, maybe social media or at a shareholder conference call question and answer session to get a senior “C” suite official to answer.
I suspect maybe one of these individuals below could get this done quickly or at least to the top of the “to do or change request list” and maybe if they are reading this will act on it and not just add my name as another ”vote”.
Tobi LĂźtke, Founder & Chief Executive Officer
Craig Miller, Chief Product Officer - Product and User Experience Teams at the Company.
Toby Shannan, Chief Support Officer - Customer Service Strategy for Shopify
Let me be clear, this is not a vote “yea or nay” request. It is a valuable request/feature for a shopify store owner. So if any of the individuals above are reading this, let’s get this done! And if Peter is still around, or some other shopify guru is reading this, why don’t you take a printout of this forum chat history and get it in front of the executive through your internal email network or drop it in the suggestion box!
I am sure this request shows up in several other forums/topics and is a popular request, so let’s get this done for the New Year!
Respectfully yours,
Paul R Lystiuk Shopify Shareholder & Store Owner - 3C Underwear

1 Like
100

@tobi, @danielweinand, @scottica

Why are such basic things so HARD to get Shopify to offer. It is astounding that such basic features not only cannot seem to be added in over 2 years of requests, but shouldn’t have to be asked for to begin with. Additionally, we have to pay 3rd party companies $$ on a monthly basis to get basic functionality. I see very little change on the platform over the three years I have been here. I used to make websites so I know coding such things can be tricky, but should be very manageable for such a large company. This comes from someone who is not only using the platform for my core business, but I am also a share holder.

Get to these basic requests.

1 Like