My app has a created an Automatic Discount App for a store. The discount is using our app’s Product Discount extension. However, the expected discounts aren’t being applied when meeting our conditions defined by the extension code and the function’s metadata.
I have a hunch that the Automatic Discount App isn’t running on their store. Here are things that I have checked:
- The discount function is shown as ‘active’ in the store’s discount list
- The discount function is not reporting any errors
- I can’t see any function runs for the store in the extension’s run logs
- I am able to query the function and its metadata using graphQL and can confirm everything exists as expected.
What else should I check? Anyone encountered an issue like this before? Any more context I can provide?
Our instance of the Product Discount extension, as a discount in the store dashboard:
The extension, as seen in our app’s dashboard:
Where I’m checking for function runs:
