Blind credit car as billing method failed

Payments + Shipping & Fulfilment
1

Hi Dear Shopify team.

Now I am trying a select a plan and blind a credit card for the Shopify bill.

After filling in all details of my credit, it keeps loading, and nothing appeared.

I’ve tried to use another card, it’s the same. My trial is getting end up tomorrow.

So it’s a little bit in rush, hope to get your reply ASAP.

Link: https://escooter-max-wheel.myshopify.com/

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2

Hi, @escoo .

Welcome to the Shopify community and thanks for sharing your question!

Sorry to hear you’re experiencing issues when trying to enter your card details and select a plan. Rest assured, I’ll do my best to help rectify the problem.

This may be due to a browser / local issue on your end. Could you try follow the troubleshooting steps listed below and then re-entering your card details to proceed with choosing a plan?

Troubleshooting Steps:

  • First, try clearing your cache and cookies on your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as incognito or private windows to rule out any browser issues.
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version (we don’t support every browser, but we do support these ones)
  • Try another device, like another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
  • Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.

Let us know if the above troubleshooting steps have worked for you!

What kind of online business are you starting? I’d like to share some getting-started resources with you as you finish up your free trial. Our Intro to Shopify resource is a great way to gain a complete overview of the platform, learn about our pricing plans, hiring help when needed and much more. Once you’ve chosen a plan, take a look at our General Checklist as this goes through each point of your store that you’ll need to complete in order to be prepared for launch.

Looking forward to hearing back!

3

I followed the steps, cleared cookies, and got succeed in blind a credit car for Shopify monthly fee, and I updated the contact address, but it turned to unavailable page, I don’t have access to log in Shopify account.

Need help!

Thanks

4

Hi, @escoo .

Thanks for your reply!

Thank you for letting us know the above troubleshooting steps have worked for you. You mentioned that once you updated the contact address, your store became unavailable.

I’ve replied to your other community post regarding what steps you’ll need to take next. Let me know if you’re able to access this post and see my reply.

5

Hi. Thanks for your reply! Yes, I’ve seen your message. I will wait for the answer on how to solve this issue.