Blury Banners on Prestige Theme

Technical Q&A

Topic summary

Issue: Banner images in the Shopify Prestige theme appear blurry after upload. Images were created in Canva; product images look fine, but banners lose quality. Resizing attempts did not help, and the launch is imminent.

Requested info: The responder asked for the store URL and, if the store is password-protected, the password to review the live banner behavior.

Suggested steps:

  • Export banners from Canva at the highest quality settings.
  • Try alternative file formats (PNG vs. JPEG) to compare results.
  • Match the banner image to the theme’s recommended dimensions to avoid scaling/compression.

Context: No screenshots or files were provided. The issue seems isolated to banners, not product images, suggesting a theme sizing/compression or format mismatch.

Status: Unresolved/ongoing. Awaiting the store URL and access details from the poster. Next actions are to share access, verify export quality, test formats, and ensure dimensions align with Prestige’s banner specifications.

Summarized with AI on December 19. AI used: gpt-5.
1

I am pretty desperate for some help as i am about to launch my buisness nest week!

I have made my website on the prestige theme but i am having issues with the banners. I have uploaded my images from Canva but every-time they are uploaded they lose their quality. The product images are fine its just the banners. I have tried resizing but it doesnt seem to make a difference. Pleeeeeease can someone help me!

2

Hi @amberjohill ,

We appreciate your inquiry in the Shopify Community. MooseDesk is here to assist you as a leading Live Chat, FAQ & Helpdesk App, tailored for enhancing your customer support.

I apologize for the frustration you’re experiencing with your banner images. It’s crucial to have high-quality visuals, especially when you’re about to launch your business. To better assist you, could you please provide the following information:

  1. The URL of your online store where the banner is displaying poorly.
  2. If your store is password-protected, please share the password so we can access it.

Once we have this information, we’ll be able to take a closer look at the banner and provide more specific advice. In the meantime, here are a few general tips that might help:

  1. Ensure your banner images are saved at the highest quality in Canva before exporting.
  2. Try uploading the images in different file formats (e.g., PNG, JPEG) to see if one works better than the other.
  3. Check the theme’s recommended image dimensions for banners and resize your images accordingly.

We’re here to help you get your store looking perfect for your launch. Looking forward to your response with the requested information.