Brand logo/favicon does not appear on iPhone “Add to Home Screen” shortcuts; instead, the icon shows a webpage preview, a single initial (e.g., “C”), or is blank.
The original poster states they configured a favicon in theme settings and a brand logo, yet the home screen icon still doesn’t display the logo.
A support representative requested the site URL (and password if applicable) to investigate, but no diagnostic details or solution were shared in the thread.
Several users report the same problem and ask if a fix exists; some provided site links (e.g., cranktech.co.za, bigbad.studio) to facilitate checking.
Images attached are central: they show the expected behavior (brand logo as the shortcut icon) versus the actual outcome (page screenshot or blank icon).
No decisions or action items beyond requesting site access have emerged, and no confirmed resolution is posted. The discussion remains open with the key question unanswered.
Summarized with AI on December 10.
AI used: gpt-5.
