Built a Shopify app that handles support + boosts conversions automatically

AI Build Your Business

Topic summary

A Shopify store owner built an app to reduce repetitive support workload and prevent lost sales due to slow replies, focusing on speed and brand fit.

  • Solution: An AI chatbot plus live chat that integrates directly with Shopify. The chatbot learns store content (products, collections, pages, policies) to answer common questions (shipping, returns, sizing, order status) and recommend relevant products within the same conversation.

  • Handoff: When a question requires a human, it escalates to live chat rather than guessing, aiming for a smoother customer experience.

  • Customization: Fully brandable (fonts, colors, styling) so it looks native on each store, addressing the common issue of generic-feeling chatbot apps and messy handoffs.

  • Status: Initially built for the creator’s own workflow, then tested with several stores that are now running it live. A link to the Shopify app (SuperBot) is provided.

  • Open items: No performance metrics, pricing, or case studies shared; this appears to be an ongoing rollout/announcement.

Summarized with AI on December 12. AI used: gpt-5.
1

I’m a Shopify store owner who got sick of answering the same questions all day and losing sales when I couldn’t reply fast, so I built a tool that solves what we actually need.

It connects straight into Shopify and adds an AI chatbot + live chat that learns your products, collections, pages, and policies so it can answer questions instantly (shipping, returns, sizing, order status, etc.) and recommend the right products in the same conversation. When the question needs a human, it escalates to live chat instead of guessing.

What surprised me is how many “chatbot” apps either feel generic, don’t match the brand, or don’t handle the handoff cleanly — so I made SuperBot fully customizable (fonts/colors/branding) so it actually looks native on the store.

I originally built it for my own workflow, then tested it with a few other stores and they’re running it live now, which has been awesome to see.

1 Like
2

This makes sense. Speed and clean handoff are usually where most chat apps fall apart, especially when they don’t feel native to the brand.

If you’re open to sharing, I’d be curious about real metrics so far, like support ticket reduction, conversion lift, or average response time. Also interested in how you handle edge cases where product data changes often.

3

Love this approach! it’s clearly built from a real merchant pain point, and that shows. The AI + live chat handoff and native branding focus are especially smart, since that’s where most chatbot tools struggle. Great to see something you built for yourself working well for other stores too.