Bulk query using GraphQl

Retired Boards Appdev Graphql Basics And Troubleshooting

AI-generated summary

Bulk export of orders via Shopify GraphQL Bulk Operation returned only partial data despite a COMPLETED status. The dataset appears to stop at 2022-05-25T17:28:14Z, with no partialDataUrl provided, after ~16 hours of processing.

On a different store, the same bulk query fails with an internal server error. Two BulkOperation IDs were shared for those attempts.

Key details: the bulk job shows COMPLETED with a URL, objectCount, and fileSize, but the returned file lacks records beyond late May 2022. The requester is seeking the cause and where to find more detailed errors.

Latest update/action: a support engineer asked for the X-Request-IDs from the response headers to trace and investigate the calls, especially the partial-data case. (X-Request-ID is a unique request identifier used by Shopify to debug requests.)

Status: unresolved/ongoing. Next step is for the requester to provide X-Request-IDs; no root cause identified yet.

1

Hi , i am trying to run bulk query to get user orders data between 1.1.2022 until now.
after ~16 hours the query is completed but i get only partial data (looks like until “2022-05-25T17:28:14Z”). any idea why it can happen?
this is the bulk response ;

     currentBulkOperation: {
          id: 'gid://shopify/BulkOperation/491089821957',
          status: 'COMPLETED',
          errorCode: null,
          createdAt: '2022-10-23T15:17:43Z',
          completedAt: '2022-10-24T06:02:24Z',
          objectCount: '373024',
          fileSize: '350389957',
          url: '[some valid url]',
          partialDataUrl: null
        }
      },

when trying to run the same query on another company i am getting internal server error.

i tried it twice:

gid://shopify/BulkOperation/1884401205347 
gid://shopify/BulkOperation/1884415393891

can you please help me figure out what happened?
or there is some place where i can see more informative error?

2

Hey @Lio-Finaloop - could you share the X-Request-IDs that you’d receive from us in your response headers for the examples you provided above. This would help us narrow down the exact calls to further investigate. I’m particularly interested in looking at the example you mentioned where you are receiving only partial data - that is definitely odd.

Happy to look into this with you - hope to speak with you soon!