Recently my website was working fine. The domain I had purchased had be moving smoothly and I was able to send and receive orders. For some reason after around a weak I had a lot of different notifications saying I needed to edit my domain. I would try to access the website but it repeatedly said unavailable at this time. I was using a private email through apple. Every time I would ask for a email to fix sed problems it would not send. So I thought maybe it was a simple issue I could just fix by changing my email.
When I did that my whole store disappeared!
All of my designs, my website, the domain I purchased all gone. Is there any way I could get my store back? Or at least get all the money I’ve spent into that store?
Hi, @Recklessrenegad !
Thanks for reaching out, and I’m sorry to hear you’re having trouble with your store.
Can you tell me more about what you mean by your whole store disappeared? Are you still able to log into your Shopify account? Is there a specific error message when you try to log in?
I’d be happy to assist further once I have more information!
I had change the gmail connected to my account. When I did that and logged in through the new email my store and website were both gone. Also the subscription I had paid for. I had linked all my clothing through printify so I still have my designs but my whole custom store was deleted and the domain I purchased. It signed me in like it was a new account
Hi, @Recklessrenegad !
Thanks for getting back to me with those details. I recommend contacting our live support team through the Help Center so we can investigate this further. From there we’ll be able to view your account in the backend of our systems and see what may have happened. To get in touch — head over to the Help Center, enter the details of your issue into the chat assistant, and select I still need help to be connected with a Support Advisor.
Please let me know if you have any other questions!