3 weeks ago my shopify payments were put on hold for the first time. No issue I sent the required documents (ID, stock etc) and my payouts then resumed as normal.
Fast forward to Monday of this week I get a notification that payouts are held again. I contact risk support and they tell me don’t worry your payouts are now back to normal.
Yesterday I get ANOTHER notification your payments are on hold AGAIN. I email risk support and they tell me
Hi again,
Thanks for getting back to me.
Looks like this hold was for a standard review by our banking partners and was lifted shortly after the hold was placed here. This is normal and can sometimes happen soon after a previous review. It’s not usual but can sometimes overlap. I can see this only lasted a few hours here.
Your payouts are enabled and I see your next payout scheduled for 2022-09-22. Kindest Regards,
Elias
Risk Analyst | Shopify
so I’m like ok no issue.
2 hours later I get an email telling me my payouts are on hold AGAIN. Yes AGAIN.
I email risk support and get this response
Hello,
Thank you very much for staying in touch. I am so sorry about the confusion here.
The review on your account has been completed. As a result, the hold on payments has been removed and transfer of funds have been enabled.
I appreciate your cooperation in this matter and wish you and your team the best of luck with your business moving forward.
Regards,
Ken
Risk Analyst | Shopify
so nothing else could go wrong right? WRONG.
I wake up today to that lovely little banner telling yet again that my payouts are on hold.
is this even legal for shopify to do at this point?