Can't access protected data on Test App / Development Store

Retired Boards Appdev Graphql Basics And Troubleshooting
1

I just switched from 2022-07 to 2022-10 after our production app got approved for protected customer data access.

But on my Test app, which is only installed on Development stores, I am getting ACCESS_DENIED for protected customer data fields. This is very strange because the documentation says very clearly that protected data access approval is not required for Test Apps on Development stores

Things I’ve tried to make it work:

  1. Create a completely new Shopify App & Development Store with “Test an app or theme” as the Store purpose

  2. Reinstalled the app on the development store as it worked for this person

  3. Tried reaching out to customer support but they asked me to post here and seek help from the community instead

I’m starting to think this is a bug on Shopify’s end and I can do little about it, if someone has a solution, please help me out!

1 Like
2

On development stores, you still have to request access for protected data, but you only have to do Step 1 (it will automatically grant access).

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1 Like
3

Thanks a lot! This worked.

4

Hi,

I am facing the same issue and I already filled Data Protection Details form.

I tried to remove it form given remove option in step one

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But Step 2 is still there with previous given answers

5

Just click save for Step 1, and skip Step 2.

6

After Protected Customer Data access for development store ,customer webhooks are not working.

So is there any possibility that Because of Protected Customer Data its not working?

7

I have the same issue, and the proposed solution does not work for me. What a mess…

8

The proposed solution does not work for me either. I completed Step 1 and selected the data I want, clicked save for Step 1, and skipped Step 2. But still, the “Request access” button for “Protected customer data access” on the app settings page exists. I also installed the app on a development server, and reinstall it on another one, and the required permission doesn’t show up on the “grant access” page. And the call still gives this error message:

“errors”: “[API] This action requires merchant approval for read_customers scope.”

9

The proposed solution does not work for me either. I completed Step 1 and selected the data I want, clicked save for Step 1, and skipped Step 2. But still, the “Request access” button for “Protected customer data access” on the app settings page exists. I also installed the app on a development server, and reinstall it on another one, and the required permission doesn’t show up on the “grant access” page. And the call still gives this error message:

“errors”: “[API] This action requires merchant approval for read_customers scope.”

10

After requesting access, the Request access button will still exist, so that’s probably working already. The error you’re getting is probably because you haven’t added the read_customers scope to your app. I don’t think this is related to protected customer data.

1 Like