Cant Connect my Facebook Buinsess Page to my Shopify

Shopify Discussion
1

I’m trying to connect my existing Facebook Business Page to my Shopify store, but I keep getting an error message: “The Facebook Page you selected is not connected to a business portfolio yet. Select an existing business portfolio or create a new one to connect to your Page.” My Facebook Page is fully set up, and I’ve installed the Facebook and Instagram apps in Shopify. Has anyone else encountered this issue? Any suggestions on how to fix it?

2

Hi @LITU2024 !

Try to disconnect the Facebook app and reinstall it. If that did not work, kindly try to reach out to Facebook support team so they can further verify if your Facebook business account is fully verified.

3

Hi @LITU2024

This is Richard at PageFly - Shopify Advanced Page Builder app.

You’re right, this can be a frustrating error message when you’re trying to connect your Facebook Business Page to Shopify. It’s a common issue, and there are a few things you can try to fix it:

1. Check Facebook Business Manager Setup:

  • This error often occurs because your Facebook Page isn’t linked to a Business Manager account.
  • If you haven’t already, create a Facebook Business Manager account (https://business.facebook.com/) and add your existing Facebook Page to it.

2. Verify Business Page Role:

  • Within Facebook Business Manager, ensure you have an admin role for the Facebook Page you’re trying to connect.

3. Re-authenticate Shopify Apps:

  • Sometimes re-authenticating the Facebook and Instagram apps in Shopify can resolve connection issues. Go to your Shopify admin, navigate to “Sales Channels,” then “Facebook” and “Instagram.”
  • Click “Reconnect” for each app and follow the on-screen instructions.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly

4

“ensure you have an admin role for the Facebook Page you’re trying to connect”. How do I check if I have an admin role for my page?