Can't edit the standard email templates in other languages

Start a Business

Topic summary

Shopify notification email templates can be customized in the default language, but the custom design does not carry over to other languages (e.g., German, French, Dutch). In Preview, switching languages shows Shopify’s standard template instead of the customized one; screenshots illustrate this mismatch.

Multiple merchants confirm the same limitation for multilingual and French-only stores. No native setting in Shopify’s Notifications was found to localize or duplicate custom templates per language.

A reported workaround is using the LangShop translation app to edit notification templates directly. This enabled customized translated emails for a bilingual (English & French) store.

Status: unresolved natively and discussion remains open. Actionable step: use a third-party translation app (e.g., LangShop) to manage customized notification templates in other languages. Key open question: whether Shopify will add native per-language notification customization.

Summarized with AI on January 28. AI used: gpt-5.
1

Hi there,

I’m new to Shopify and got a problem, I can’t seem to change the emails in other languages, let me explain.
So when you go to your Notifications in your settings you have a wide variety of emails you can change.
When you click on for example the ‘Order confirmation’ template you can edit the source code of the email, I made a custom email and everything works fine here.
I sell my products internationally, so I have a few languages (French, German Dutch).

Screen capture.png
Screen capture.png845×428 76 KB

Screen capture 1.png
Screen capture 1.png820×501 25.8 KB

Now here’s the problem, the emails in the other languages are still the standard Shopify emails and can’t seem to change it to the new design.
When I click on ‘Preview’ the custom email is shown but when I change it to for example German the standard email is shown (see images above).

I can’t find a way to change these emails in other languages aswell, hoping you people could help me out :slightly_smiling_face:

2

Did you ever find a solution? My store is in French and I have the same issue and don’t know how to solve it.

2 Likes
3

We have the same, and would like a solution.

1 Like
4

My store is in English & French. I also had the same problem. I use the app LangShop to make translation changes. It worked when I tried to edit the notifications templates directly using this app.